Connex Ecommerce incident

Bronze Silver Users Duplicate Line Items

Resolved after 1 day 1 hour, affecting Connex for QuickBooks - QuickBooks Online Users, on April 27, 2026.

identified Apr 27, 2026, 03:34 PM UTC

We will implement a fix tomorrow. We have rolled back a recent change. Delete sales from 4/24 to 4/26 and run a manual sync. https://help.connexecommerce.com/hc/how-do-i-manually-sync-sales-to-quickbooks-desktop

Started: Apr 27, 2026, 03:34 PM UTC
Resolved: Apr 28, 2026, 05:12 PM UTC
Duration: 1d 1h
Detected by Pingoru: Apr 27, 2026, 03:34 PM UTC

Affected components

Connex for QuickBooks - QuickBooks Online Users

Update timeline

identified Apr 27, 2026, 03:34 PM UTC

We will implement a fix tomorrow. We have rolled back a recent change. Delete sales from 4/24 to 4/26 and run a manual sync. https://help.connexecommerce.com/hc/how-do-i-manually-sync-sales-to-quickbooks-desktop
resolved Apr 28, 2026, 05:12 PM UTC

This incident has been resolved.

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