Connex Ecommerce incident

Migrating users to order downloads

Notice Resolved View vendor source →

Connex Ecommerce experienced a notice incident on April 6, 2026 affecting Connex for QuickBooks - Desktop Users, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Apr 06, 2026, 06:50 PM UTC
Resolved
Apr 07, 2026, 07:53 PM UTC
Duration
1d 1h
Detected by Pingoru
Apr 06, 2026, 06:50 PM UTC

Affected components

Connex for QuickBooks - Desktop Users

Update timeline

  1. investigating Apr 06, 2026, 06:50 PM UTC

    Please watch this video: https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e We have migrated all silver users. We will migrate gold and platinum users in the coming days. This is not a bug. This is an informational message.

  2. resolved Apr 07, 2026, 07:53 PM UTC

    This incident has been resolved.