Resolved after 4 days 4 hours, affecting Connex for QuickBooks - Desktop Users, on April 10, 2026.
For our bronze customers, we have moved you to our database sync. By default, syncing will occur every 24 hours. If you need to adjust or for more info, watch this video. If you are manually syncing, please wait 2 - 3 minutes before running your web connector. https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e
Affected components
Update timeline
- identified Apr 10, 2026, 05:28 PM UTC
For our bronze customers, we have moved you to our database sync. By default, syncing will occur every 24 hours. If you need to adjust or for more info, watch this video. If you are manually syncing, please wait 2 - 3 minutes before running your web connector. https://www.loom.com/share/43f3293c92aa4885a1e3b729d298790e
- resolved Apr 14, 2026, 09:36 PM UTC
This incident has been resolved.
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