Connex Ecommerce incident

Silver and Bronze Users Manual Sync by Order Number

Notice Resolved View vendor source →

Connex Ecommerce experienced a notice incident on April 10, 2026, lasting 4d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 05:29 PM UTC
Resolved
Apr 14, 2026, 09:35 PM UTC
Duration
4d 4h
Detected by Pingoru
Apr 10, 2026, 05:29 PM UTC

Update timeline

  1. monitoring Apr 10, 2026, 05:29 PM UTC

    When running a manual sync to QuickBooks, use the dates only. Do not enter order numbers. If you enter order numbers, go to misc settings here > https://app.connexecommerce.com/settings/order/advance. Clear the order number field and click save, after syncing. We will fix the issue next week.

  2. monitoring Apr 10, 2026, 05:30 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 14, 2026, 09:35 PM UTC

    This incident has been resolved.