Connex Ecommerce Outage History

Connex Ecommerce is up right now

Pingoru has recorded 45 incidents for Connex Ecommerce: 20 in the last 12 months and 3 in the last 90 days.

Source: status.syncwithconnex.com

45incidents recorded
20last 12 months
3last 90 days
3 daystypical duration

Incidents, newest first

Major July 7, 2025 Magento 2 Sync Offline 15h 43m Connex for QuickBooks - Desktop Users

Started Jul 07, 2025, 08:02 PM UTC· resolved Jul 08, 2025, 11:46 AM UTC

  1. identified Jul 07, 2025, 08:02 PM UTC

    We will implement a fix tomorrow.

  2. resolved Jul 08, 2025, 11:46 AM UTC

    This incident has been resolved.

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Minor June 30, 2025 Blank sync page-to sync from accounting to shipstation go to settings advanced 22h 28m Connex for QuickBooks - Desktop Users, Connex for QuickBooks - QuickBooks Online Users

Started Jun 30, 2025, 03:39 PM UTC· resolved Jul 01, 2025, 02:08 PM UTC

  1. identified Jun 30, 2025, 03:39 PM UTC

    Go to settings, order settings, advanced, misc. setting tab and adjust dates and then run the web connector We are putting in a fix for blank manual sync page

  2. resolved Jul 01, 2025, 02:08 PM UTC

    This incident has been resolved.

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Major June 30, 2025 If you sync inventory by site, then no inventory sync occurs 1d Connex for QuickBooks - Desktop Users

Started Jun 30, 2025, 01:33 PM UTC· resolved Jul 01, 2025, 02:08 PM UTC

  1. identified Jun 30, 2025, 01:33 PM UTC

    The issue has been identified and a fix is pending. We hope to fix by late morning.

  2. resolved Jul 01, 2025, 02:08 PM UTC

    This incident has been resolved.

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Notice June 26, 2025 Connex update on 6/30 4d 17h

Started Jun 26, 2025, 08:35 PM UTC· resolved Jul 01, 2025, 02:08 PM UTC

  1. identified Jun 26, 2025, 08:35 PM UTC

    We are making an update on 6/30. Please read these notes: https://help.connexecommerce.com/hc/connex-for-quickbooks-release-notes

  2. resolved Jul 01, 2025, 02:08 PM UTC

    This incident has been resolved.

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Major June 10, 2025 Connex syncing offline for some desktop users 1h 41m Connex for QuickBooks - Desktop Users

Started Jun 10, 2025, 11:51 AM UTC· resolved Jun 10, 2025, 01:32 PM UTC

  1. identified Jun 10, 2025, 11:51 AM UTC

    We are performing an update. Our sync is offline for some QuickBooks Enterprise users this morning.

  2. resolved Jun 10, 2025, 01:32 PM UTC

    This incident has been resolved.

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Major June 10, 2025 Inventory Update Changed 1d 4h Connex for QuickBooks - Desktop Users

Started Jun 10, 2025, 11:39 AM UTC· resolved Jun 11, 2025, 04:31 PM UTC

  1. identified Jun 10, 2025, 11:39 AM UTC

    We updated our inventory sync to improve reliability and speed. Changes will sync to our database, then to your site. This will cause a short delay of 5 - 10 minutes, after the web connector runs. You should have a task under settings > scheduled tasks called inventory. Items will appear under pending order > pending inventory under settings. Please let us know if your inventory fails to sync by end of day.

  2. resolved Jun 11, 2025, 04:31 PM UTC

    This incident has been resolved.

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Major May 28, 2025 Login page offline 50m Connex for QuickBooks - Desktop Users

Started May 28, 2025, 05:20 PM UTC· resolved May 28, 2025, 06:11 PM UTC

  1. identified May 28, 2025, 05:20 PM UTC

    We are in process of performing an update of Connex for QuickBooks. Our login page is offline. Users can sync normally. We are working on the issue. Please do not open a ticket.

  2. resolved May 28, 2025, 06:11 PM UTC

    This incident has been resolved.

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Minor May 21, 2025 Login page offline during website update 25m Connex for QuickBooks - Desktop Users, Connex for QuickBooks - QuickBooks Online Users

Started May 21, 2025, 11:56 AM UTC· resolved May 21, 2025, 12:22 PM UTC

  1. identified May 21, 2025, 11:56 AM UTC

    We are updating Connex for QuickBooks this morning and our login page is offline. Syncing will resume normally. We will fix soon.

  2. resolved May 21, 2025, 12:22 PM UTC

    This incident has been resolved.

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Major May 3, 2025 QuickBooks Online users cannot sync 5h 52m Connex for QuickBooks - QuickBooks Online Users

Started May 03, 2025, 05:26 PM UTC· resolved May 03, 2025, 11:19 PM UTC

  1. identified May 03, 2025, 05:26 PM UTC

    Some QuickBooks Online users cannot sync and they get this error: Error message for support: System.NullReferenceException: Object reference not set to an instance of an object. at ConnexForQuickBooks.SellingChannels.Provider.Helpers.ConnexSellingChannel..ctor(IConnectionSettingRepository connectionSettingRepository, ConnectionSettings settings) in E:\GIT_Code\CFQB_Prod\cfqb-backend\SellingChannels We are aware of the problem and we are working on a resolution.

  2. resolved May 03, 2025, 11:19 PM UTC

    This incident has been resolved.

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Major April 10, 2025 Authenticate Failed Amazon 6d 2h Connex for QuickBooks - Desktop Users

Started Apr 10, 2025, 03:20 PM UTC· resolved Apr 16, 2025, 06:09 PM UTC

  1. identified Apr 10, 2025, 03:20 PM UTC

    If you use Amazon and QuickBooks Enterprise, you receive authentication failed. The error says the operation has timed out. Please use our database sync: https://help.connexecommerce.com/hc/sync-a-large-number-of-orders-using-the-connex-database

  2. resolved Apr 16, 2025, 06:09 PM UTC

    This incident has been resolved.

Read the full incident report →