Connex Ecommerce incident

Shopify inventory sync offline for some users

Major Resolved View vendor source →

Connex Ecommerce experienced a major incident on September 16, 2025 affecting Connex for QuickBooks - Desktop Users, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2025, 06:22 PM UTC
Resolved
Sep 16, 2025, 07:20 PM UTC
Duration
57m
Detected by Pingoru
Sep 16, 2025, 06:22 PM UTC

Affected components

Connex for QuickBooks - Desktop Users

Update timeline

  1. identified Sep 16, 2025, 06:22 PM UTC

    Some users are unable to perform inventory updates from QuickBooks to Shopify. We will have a fix by Wednesday.

  2. resolved Sep 16, 2025, 07:20 PM UTC

    This incident has been resolved.