ConnectWise experienced a minor incident on July 2, 2026 affecting x360Recover and x360Sync (North America), lasting 8d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 05:49 PM UTC
We are currently investigating an intermittent issue that may affect a small percentage of Partner's ability to access the Portal or their Vault. We do not believe this is affecting backups or other functionality, but we are investigating the issue, and working to get this resolved as quickly as possible.
- identified Jul 09, 2026, 09:08 PM UTC
We have identified the root cause. A fix is being implemented and we expect resolution soon. Backups and other functionality continue to be unaffected. We will provide another update once the fix has been deployed.
- monitoring Jul 10, 2026, 04:21 PM UTC
We have deployed a fix for this issue. We are currently monitoring the results to confirm full resolution. Backups and other functionality remain unaffected.