CM.com Outage History
CM.com is up right nowPingoru has recorded 169 incidents for CM.com: 169 in the last 12 months and 44 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 30 | 117 of 720 (16%) |
| May 2026 | 13 | 44 of 744 (6%) |
| June 2026 | 19 | 50 of 720 (7%) |
| July 2026 | 17 | 91 of 744 (12%) |
| August 2026 | 8 | 34 of 744 (5%) |
| September 2026 | 15 | 54 of 720 (7%) |
| October 2026 | 19 | 88 of 572 (15%) |
Incidents, newest first
Minor September 15, 2026 Operator Service Interruption - BE - Orange Belgium - 20610 2h 19m Mobile network operators: Belgium
Started Sep 15, 2026, 11:01 AM UTC· resolved Sep 15, 2026, 01:20 PM UTC
- investigating Sep 15, 2026, 11:01 AM UTC
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
- resolved Sep 15, 2026, 01:20 PM UTC
This incident has been resolved.
Major September 15, 2026 In Person Payments - CCV connection issues 19m Gateway, Payments Processor connections: CCV
Started Sep 15, 2026, 10:37 AM UTC· resolved Sep 15, 2026, 10:56 AM UTC
- investigating Sep 15, 2026, 10:37 AM UTC
We are currently investigating an issue with In person payments relating to the CCV processors connection
- resolved Sep 15, 2026, 10:56 AM UTC
This incident has been resolved.
Notice September 15, 2026 Campaigns - Campaigns page temporarily unavailable 1h 15m Campaigns
Started Sep 15, 2026, 09:43 AM UTC· resolved Sep 15, 2026, 10:59 AM UTC
- monitoring Sep 15, 2026, 09:43 AM UTC
Between 10:51 and 11:12 today, we experienced issues loading the Campaigns page. This was caused by a configuration issue introduced during a routine update to our systems. The issue was identified and resolved, with the disruption lasting approximately 20 minutes. No data was affected. We apologize for the inconvenience.
- resolved Sep 15, 2026, 10:59 AM UTC
This incident has been resolved.
Major September 11, 2026 HALO Voice - Service Disruption 22m HALO Voice
Started Sep 11, 2026, 10:13 AM UTC· resolved Sep 11, 2026, 10:35 AM UTC
- investigating Sep 11, 2026, 10:13 AM UTC
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
- monitoring Sep 11, 2026, 10:20 AM UTC
A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
- resolved Sep 11, 2026, 10:35 AM UTC
This incident will now move to resolved. The culprit seems to have been an issue in a Kubernetes service of a cloud provider. We will take due time to tripple check all details and confirm with a full RCA on Monday.
Minor September 8, 2026 CM Platform - Verification Email delivery issues. 1d 6h Platform Apps, Email Campaigns
Started Sep 08, 2026, 12:22 PM UTC· resolved Sep 09, 2026, 06:50 PM UTC
- investigating Sep 08, 2026, 12:22 PM UTC
We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.
- monitoring Sep 08, 2026, 01:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 08, 2026, 02:11 PM UTC
We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.
- resolved Sep 09, 2026, 06:50 PM UTC
This incident has been resolved.
Minor September 4, 2026 Email Service Interruption 2h 46m Email Gateway App
Started Sep 04, 2026, 10:19 AM UTC· resolved Sep 04, 2026, 01:05 PM UTC
- monitoring Sep 04, 2026, 10:19 AM UTC
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively monitoring. We will retry sending all emails.
- resolved Sep 04, 2026, 01:05 PM UTC
This incident has been resolved.
Minor August 24, 2026 High Speed iDeal Gateway - certificate issues 17h 5m Gateway, High Speed iDeal Gateway
Started Aug 24, 2026, 02:18 PM UTC· resolved Aug 25, 2026, 07:23 AM UTC
- investigating Aug 24, 2026, 02:18 PM UTC
We are currently investigating an issue where some customers may receive errors about an invalid TLS certificate.
- investigating Aug 24, 2026, 02:22 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 24, 2026, 04:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 25, 2026, 07:23 AM UTC
This incident has been resolved.
Minor August 19, 2026 Operator Service Interruption: T-Mobile Germany (26201) 40m Mobile network operators: Germany
Started Aug 19, 2026, 08:00 PM UTC· resolved Aug 19, 2026, 08:41 PM UTC
- investigating Aug 19, 2026, 08:00 PM UTC
We are currently investigating this issue.
- resolved Aug 19, 2026, 08:41 PM UTC
This incident has been resolved.
Minor August 19, 2026 MSC - Agent Inbox - Possible issue with attaching PDF files 55m Agent Inbox
Started Aug 19, 2026, 01:48 PM UTC· resolved Aug 19, 2026, 02:43 PM UTC
- investigating Aug 19, 2026, 01:48 PM UTC
We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.
- monitoring Aug 19, 2026, 02:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 19, 2026, 02:43 PM UTC
This incident has been resolved.
Minor August 18, 2026 Operator Service Interruption: Japan 6h 54m Mobile network operators: Japan
Started Aug 18, 2026, 01:33 PM UTC· resolved Aug 18, 2026, 08:27 PM UTC
- investigating Aug 18, 2026, 01:33 PM UTC
We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.
- identified Aug 18, 2026, 02:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 18, 2026, 04:40 PM UTC
We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible.
- monitoring Aug 18, 2026, 07:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 08:27 PM UTC
This incident has been resolved.
Critical August 18, 2026 Seated Ticketing - Service Interruption 56m Seated Ticketing
Started Aug 18, 2026, 10:11 AM UTC· resolved Aug 18, 2026, 11:08 AM UTC
- investigating Aug 18, 2026, 10:11 AM UTC
Seated Ticketing is currently experiencing a service interruption. Our engineers are looking into this with the highest priority.
- resolved Aug 18, 2026, 11:08 AM UTC
This incident has been resolved.
Major August 15, 2026 Mastercard issues on In person payments 57m Payments Processor connections: CCV, Payments Processor connections: Omnipay, Payments Processor connections: Six, Payments Processor connections: Equens and 1 more
Started Aug 15, 2026, 04:44 AM UTC· resolved Aug 15, 2026, 05:41 AM UTC
- identified Aug 15, 2026, 04:44 AM UTC
The issue has been identified outside of our platform as Mastercard is experiencing issues, Visa transactions are not affected.
- resolved Aug 15, 2026, 05:41 AM UTC
This incident has been resolved.
Major August 9, 2026 Service Interruption - Seated Ticketing 2h 10m Seated Ticketing
Started Aug 09, 2026, 02:31 PM UTC· resolved Aug 09, 2026, 04:42 PM UTC
- investigating Aug 09, 2026, 02:31 PM UTC
We are currently investigating a service interruption affecting Seated Ticketing.
- identified Aug 09, 2026, 03:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 09, 2026, 04:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 09, 2026, 04:42 PM UTC
This incident has been resolved.
Minor August 4, 2026 Operator Service Interruption - DE - Telekom / T-Mobile 4h 33m Mobile network operators: Germany
Started Aug 04, 2026, 09:22 AM UTC· resolved Aug 04, 2026, 01:56 PM UTC
- investigating Aug 04, 2026, 09:22 AM UTC
DE - Telekom / T-Mobile is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.
- monitoring Aug 04, 2026, 10:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 04, 2026, 01:56 PM UTC
This incident has been resolved.
Minor July 27, 2026 Agent Inbox - Delay in processing tasks 2h 10m Agent Inbox
Started Jul 27, 2026, 12:04 PM UTC· resolved Jul 27, 2026, 02:14 PM UTC
- investigating Jul 27, 2026, 12:04 PM UTC
We are currently investigating an issue causing delay in processing tasks for the Agent Inbox
- identified Jul 27, 2026, 12:45 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 27, 2026, 01:27 PM UTC
A fix has been implemented and tasks are currently being processed without delays. We continue to monitor the results.
- resolved Jul 27, 2026, 02:14 PM UTC
This incident has been resolved.
Minor July 27, 2026 Service Update: Delayed Payout of Visa Transactions 1d 2h Payment method: Visa
Started Jul 27, 2026, 07:11 AM UTC· resolved Jul 28, 2026, 10:10 AM UTC
- identified Jul 27, 2026, 07:11 AM UTC
Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period. Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday. We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available. We apologize for any inconvenience this may cause.
- resolved Jul 28, 2026, 10:10 AM UTC
This incident has been resolved.
Notice July 17, 2026 Operator Service Interruption - DE - 1&1 - 26223 28m Mobile network operators: Germany
Started Jul 17, 2026, 08:49 AM UTC· resolved Jul 17, 2026, 09:18 AM UTC
- investigating Jul 17, 2026, 08:49 AM UTC
DE - 1&1 - 26223 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue. Traffic is queueing and will be delivered when it is resolved.
- resolved Jul 17, 2026, 09:18 AM UTC
This incident has been resolved.
Minor July 14, 2026 Mobile Service Cloud - Analytics portal out of date 1d 18h Reporting
Started Jul 14, 2026, 11:18 AM UTC· resolved Jul 16, 2026, 06:04 AM UTC
- identified Jul 14, 2026, 11:18 AM UTC
Due to import failures, the Mobile Service Cloud data has not been refreshed today, meaning it will only show data up to the day before yesterday. The problem should be resolved around 07:00 UTC tomorrow
- resolved Jul 16, 2026, 06:04 AM UTC
This incident has been resolved.
Major July 14, 2026 Mobile Service Cloud - Issues answering native voice calls 1h 53m Native Voice
Started Jul 14, 2026, 06:53 AM UTC· resolved Jul 14, 2026, 08:47 AM UTC
- investigating Jul 14, 2026, 06:53 AM UTC
We are currently investigating this issue.
- identified Jul 14, 2026, 07:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 14, 2026, 07:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 08:47 AM UTC
What happened Today, some of our services experienced disruption following a release in which credentials for our Realtime service could not be read correctly during task processing. This had the potential to impact various parts of the platform, with the most significant effect on Native Voice Calls, which remained stuck in the queue and were not offered to available agents. Additionally, AI suggestions were not plotted in real time. By 09:39, the issue had been fully resolved and all services were restored to normal. What we are doing to prevent this in the future This issue was introduced by a hotfix that bypassed our standard test pipeline. Going forward, we will run core regression tests before any hotfix is released to production, ensuring issues like this are caught early. In addition, we are adding monitoring and alerting to detect this type of disruption earlier and respond more quickly. Closing Our apologies for the inconvenience caused. We will work diligently to prevent this from happening again.
Major July 13, 2026 MSC - Agent Inbox Interruption 46m Agent Inbox
Started Jul 13, 2026, 02:15 PM UTC· resolved Jul 13, 2026, 03:02 PM UTC
- investigating Jul 13, 2026, 02:15 PM UTC
We are currently investigating unresponsive or slow loading Agent Inbox.
- monitoring Jul 13, 2026, 02:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 13, 2026, 03:02 PM UTC
This incident has been resolved.
Major July 9, 2026 Messaging platform performance is degraded 3h 54m Business Messaging API, SMS - High Priority, WhatsApp Business
Started Jul 09, 2026, 12:08 PM UTC· resolved Jul 09, 2026, 04:03 PM UTC
- investigating Jul 09, 2026, 12:08 PM UTC
Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.
- investigating Jul 09, 2026, 12:26 PM UTC
The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance.
- identified Jul 09, 2026, 01:20 PM UTC
We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout.
- monitoring Jul 09, 2026, 02:49 PM UTC
Fixes have been implemented and traffic processing has resumed. Queued traffic is being processed at the moment. We are monitoring the situation.
- resolved Jul 09, 2026, 04:03 PM UTC
This incident has been resolved.
Minor July 9, 2026 Operator Service Interruption - MTN - South Africa (65510) 1h 9m Mobile network operators: South Africa
Started Jul 09, 2026, 07:14 AM UTC· resolved Jul 09, 2026, 08:23 AM UTC
- investigating Jul 09, 2026, 07:14 AM UTC
We are currently investigating this issue.
- resolved Jul 09, 2026, 08:23 AM UTC
This incident has been resolved.
Notice July 8, 2026 Agent Inbox - delay in processing of tasks 4h 5m Agent Inbox
Started Jul 08, 2026, 01:50 PM UTC· resolved Jul 08, 2026, 05:56 PM UTC
- monitoring Jul 08, 2026, 01:50 PM UTC
We experienced some delays in the processing of tasks. The cause has been identified and fixed. All queued tasks have been processed and traffic is up to date again. We continue to monitor the traffic.
- resolved Jul 08, 2026, 05:56 PM UTC
This incident has been resolved.
Major July 5, 2026 Email service disruption 1h 1m Sign, Email Gateway API's
Started Jul 05, 2026, 07:47 AM UTC· resolved Jul 05, 2026, 08:48 AM UTC
- investigating Jul 05, 2026, 07:47 AM UTC
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.
- identified Jul 05, 2026, 08:20 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 05, 2026, 08:48 AM UTC
The Email Gateway service disruption has been resolved. All Sign emails have been sent.
Notice July 3, 2026 API.cm.com- API Errors June 30th –
Started Jul 03, 2026, 08:22 AM UTC· resolved Jul 03, 2026, 08:22 AM UTC
- resolved Jul 03, 2026, 08:22 AM UTC
On Tuesday, June 30th, 2026 between 18:15 and 21:13 CEST, some API calls to api.cm.com were affected by intermittent 500 Internal Server errors. The majority of traffic was unaffected, with the impact limited to specific endpoints and certain servers. Timeline: • 18:15 CEST — Incident began • 21:13 CEST — Incident fully resolved • Total duration: ~2 hours 58 minutes Root cause: A server issue caused a portion of API calls to fail intermittently. The affected functionality was limited to Triggered Campaigns/Emails. We apologize for any inconvenience this may have caused.