There were 38 CM.com outages since February 3, 2026 totaling 23h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.
Mar 17, 11:29 CET Resolved - This incident has been resolved. Mar 17, 10:55 CET Investigating - Test Center in CAIC CMS is not working. Product team is busy investigating.
Mar 10, 10:27 CET Resolved - The fix has been implemented successfully and verified to have resolved the issue. Mar 10, 10:13 CET Update - We are continuing to work on a fix for this issue. Mar 10, 10:13 CET Identified - We have identified an issue when trying to publish AI Cloud. The issue has been identified and we are working on a Fix.
Mar 7, 22:10 CET Resolved - This incident has been resolved. Mar 6, 09:35 CET Investigating - We are currently investigating this issue.
FR - Free Mobile is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. Traffic will be queued. We are investigating the incident.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Some users may experience difficulties signing into their account and/or receiving emails from CM.com This issue is currently being investigated.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We encountered issues with email delivery starting on February 26, 2026, at 00:17 CET. During this period, all email campaigns were unable to be delivered during the send-out process. Root Cause: The issue was caused by a lost connection to the backend system responsible for email delivery due to faulty breakout cables. Current Status: As of 10:45 CET on February 26, 2026, email delivery has resumed, and emails are being successfully sent. We are actively monitoring the email routing service to ensure the issue is fully resolved.
We experienced a small technical problem on our payment gateway which resulted in downtime when using pin terminals between 15:20 and 15:30. This issue has since been resolved and we are now monitoring the traffic.
This incident has been resolved.
We temporarily experienced an interruption on Mobile Service Cloud - Native Voice. A fix has already been implemented.
This incident has been resolved.
Dutch operator KPN and Telfort is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
This incident has been resolved.
We are currently investigating an issue with the Native voice connection. Users may experience Disruptions or notice bad connections.
Connections are stabilizing, we will continue to monitor the connections.
the systems have fully stabilized and no more disruptions are being detected.
we are currently investigating an issue with Campaigns application stuck on sending.
We are continuing to investigate this issue.
This incident has been resolved.
**Mobile Marketing Cloud – Delay in Message Delivery** We experienced issues with message delivery that began on Friday, February 6th, 2026, at 07:46 CET. Our team resolved the issue on the same day at 09:45 CET. Currently, all scheduled messages are sent, though some experienced slight delays. **Root Cause:** The issue occurred due to the database log disk becoming full, which caused a query to hang and prevented messages from being processed as expected. This resulted in delays in message delivery. Current Status: As of 09:45 CET on February 6th, 2026, the issue has been resolved. All queued messages have been successfully delivered. **Key Takeaways:** We’ve increased the disk size for the temporary database log may provide a short-term solution, we will continue to monitor the situation closely and investigate further if the issue reoccurs. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding as we work to improve our systems.
We are no longer receiving incoming messages from operator NL - Odido. We are checking with them in order to resolve the issue.
Starting 4 Feb 2026 10:30:05.533 CET we are again receiving MO messages from ODIDO. We continue to monitor.
This incident has been resolved.
BE - Telenet Belgium - 20605 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
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