CM.com incident

Agent Inbox - Delay in processing tasks

Minor Resolved View vendor source →

CM.com experienced a minor incident on July 27, 2026 affecting Agent Inbox, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2026, 12:04 PM UTC
Resolved
Jul 27, 2026, 02:14 PM UTC
Duration
2h 10m
Detected by Pingoru
Jul 27, 2026, 12:04 PM UTC

Affected components

Agent Inbox

Update timeline

  1. investigating Jul 27, 2026, 12:04 PM UTC

    We are currently investigating an issue causing delay in processing tasks for the Agent Inbox

  2. identified Jul 27, 2026, 12:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 27, 2026, 01:27 PM UTC

    A fix has been implemented and tasks are currently being processed without delays. We continue to monitor the results.

  4. resolved Jul 27, 2026, 02:14 PM UTC

    This incident has been resolved.