CM.com experienced a major incident on July 5, 2026 affecting Sign and Email Gateway API's, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
SignEmail Gateway API's
Update timeline
- investigating Jul 05, 2026, 07:47 AM UTC
Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.
- identified Jul 05, 2026, 08:20 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 05, 2026, 08:48 AM UTC
The Email Gateway service disruption has been resolved. All Sign emails have been sent.