CM.com Outage History

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Pingoru has recorded 149 incidents for CM.com: 149 in the last 12 months and 46 in the last 90 days.

Source: status.cm.com

149incidents recorded
149last 12 months
46last 90 days
5 hourstypical duration
Incidents per month
02040AprMayJunJulAugSepOctNov2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov2%
Pingoru began tracking CM.com in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202617105 of 720 (15%)
May 20261343 of 744 (6%)
June 20261944 of 720 (6%)
July 20261786 of 744 (12%)
August 2026834 of 744 (5%)
September 20261553 of 720 (7%)
October 20262273 of 744 (10%)
November 202622 of 89 (2%)

Incidents, newest first

Minor November 4, 2026 Message Insights + Transactions API - Interruption 1h 30m Messaging Apps

Started Nov 04, 2026, 07:00 AM UTC· resolved Nov 04, 2026, 08:31 AM UTC

  1. investigating Nov 04, 2026, 07:00 AM UTC

    We are currently investigating an interruption on the Message Insights customer tooling and Transactions API.

  2. identified Nov 04, 2026, 07:59 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 04, 2026, 08:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2026, 08:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 28, 2026 Operator Service Interruption - BE - Orange / Mobistar - 20610 4h 33m Mobile network operators: Belgium

Started Oct 28, 2026, 03:41 PM UTC· resolved Oct 28, 2026, 08:15 PM UTC

  1. investigating Oct 28, 2026, 03:41 PM UTC

    BE - Orange - 20610 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. Traffic is currently being queued on our end and will be processed once the issue has been resolved.

  2. investigating Oct 28, 2026, 05:38 PM UTC

    The operator is currently still working on a solution. We did not receive an ETA on when the problems are expected to be resolved. We will keep providing updates as more information is shared.

  3. monitoring Oct 28, 2026, 07:59 PM UTC

    The BE operator Orange has restored connectivity on the network. Queued traffic is processing.

  4. resolved Oct 28, 2026, 08:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 27, 2026 Agent Inbox issue with logging in/loading conversations 22h Agent Inbox

Started Oct 27, 2026, 09:57 AM UTC· resolved Oct 28, 2026, 07:57 AM UTC

  1. investigating Oct 27, 2026, 09:57 AM UTC

    Agent Inbox customers might have trouble logging in. Loading conversations might also result in an error message. Product is investigating this issue.

  2. investigating Oct 27, 2026, 12:48 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 28, 2026, 07:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 26, 2026 Mobile Service Cloud - Productivity wallboards 2h 26m Native Voice

Started Oct 26, 2026, 09:48 AM UTC· resolved Oct 26, 2026, 12:15 PM UTC

  1. identified Oct 26, 2026, 09:48 AM UTC

    We are aware of an issue affecting wallboards in Mobile Service Cloud. Productivity wallboards may appear empty or not display up-to-date data. Instant and Native Voice wallboards are not affected. Our engineering team has identified a likely cause related to a recent release and is working on a fix.

  2. monitoring Oct 26, 2026, 10:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 26, 2026, 12:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 24, 2026 Ticketing - Scanning incidents - Museum & Parks 38m Global Ticket / Ticketing Museum & Parks, Scan app

Started Oct 24, 2026, 09:38 AM UTC· resolved Oct 24, 2026, 10:16 AM UTC

  1. investigating Oct 24, 2026, 09:38 AM UTC

    Customers might experience trouble scanning or selling the Museumkaart, Vriendenloterij and potentially others. This issue is caused 3th party vendor. Intersolve. More information via: https://www.status.intersolve.com/

  2. identified Oct 24, 2026, 09:59 AM UTC

    A fix has been implemented by Intersolve and are monitoring the results.

  3. monitoring Oct 24, 2026, 10:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 24, 2026, 10:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2026 Operator Service Interruption - GB - O2 - 23410 2h 30m Mobile network operators: United Kingdom

Started Oct 22, 2026, 01:16 PM UTC· resolved Oct 22, 2026, 03:47 PM UTC

  1. investigating Oct 22, 2026, 01:16 PM UTC

    GB - O2 - 23410 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. resolved Oct 22, 2026, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 21, 2026 Operator Service Interruption - [France] - [Orange] - [20801] 19h 27m Mobile network operators: France

Started Oct 21, 2026, 11:37 AM UTC· resolved Oct 22, 2026, 07:05 AM UTC

  1. investigating Oct 21, 2026, 11:37 AM UTC

    [France] - [Orange] - [20801] is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. investigating Oct 22, 2026, 07:05 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 22, 2026, 07:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 20, 2026 Temporary service interruption on MO webhook configuration 19h 32m Business Messaging API

Started Oct 20, 2026, 05:37 PM UTC· resolved Oct 21, 2026, 01:09 PM UTC

  1. investigating Oct 20, 2026, 05:37 PM UTC

    We are currently investigating an issue that prevents users to create/update MO webhooks. Existing MO webhooks are not impacted.

  2. identified Oct 21, 2026, 07:22 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 21, 2026, 12:10 PM UTC

    A fix has been deployed and creating and updating MO webhooks should now work as expected. We are monitoring to confirm the issue is fully resolved. If you still experience problems, please contact our Support team.

  4. resolved Oct 21, 2026, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2026 Mobile Service Cloud: Agent Inbox not loading for some users 1h 10m Agent Inbox

Started Oct 20, 2026, 10:56 AM UTC· resolved Oct 20, 2026, 12:07 PM UTC

  1. investigating Oct 20, 2026, 10:56 AM UTC

    Our engineering team is investigating the cause.

  2. identified Oct 20, 2026, 10:56 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 20, 2026, 10:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2026, 12:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 20, 2026 Electronic Cash Register - Management portal is experiencing issues. 3h 52m Management Portal

Started Oct 20, 2026, 09:22 AM UTC· resolved Oct 20, 2026, 01:14 PM UTC

  1. investigating Oct 20, 2026, 09:22 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 20, 2026, 09:23 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 20, 2026, 12:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2026, 01:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 19, 2026 Payments Portal - Delayed Payout 23h 47m Payments Portal

Started Oct 19, 2026, 09:56 AM UTC· resolved Oct 20, 2026, 09:44 AM UTC

  1. identified Oct 19, 2026, 09:56 AM UTC

    Due to delayed processing from an external source, a limited group of merchants may receive no payout or only a partial payout today. Other merchants are not affected. All missing amounts will be added to the payout of tomorrow

  2. resolved Oct 20, 2026, 09:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 19, 2026 Degraded performance Museums & Parks 2h 40m Global Ticket / Ticketing Museum & Parks

Started Oct 19, 2026, 09:44 AM UTC· resolved Oct 19, 2026, 12:25 PM UTC

  1. investigating Oct 19, 2026, 09:44 AM UTC

    We are currently investigating this issue.

  2. identified Oct 19, 2026, 10:18 AM UTC

    We have found the possible issue, performance is stabilizing.

  3. monitoring Oct 19, 2026, 10:35 AM UTC

    Issue has been resolved. Open orders will be retried soon and tickets will be sent out for delayed orders. New orders experience no issues or delay.

  4. resolved Oct 19, 2026, 12:25 PM UTC

    Older orders are being processed and we are sending out tickets now.

Read the full incident report →

Minor October 16, 2026 Mobile Service Cloud - Degraded performance 1h 55m Agent Inbox, E-Mail, Scripted Chatbot

Started Oct 16, 2026, 02:45 PM UTC· resolved Oct 16, 2026, 04:41 PM UTC

  1. monitoring Oct 16, 2026, 02:45 PM UTC

    An issue which caused processing delays on incoming conversations and emails has been identified and a fix has been applied. Processing is currently recovering. Our engineers are monitoring the results.

  2. monitoring Oct 16, 2026, 02:46 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Oct 16, 2026, 03:24 PM UTC

    Update: Conversations and emails that could not be processed this afternoon are still being reprocessed. As the fix takes effect, queued messages will be released, so you may still see delays.

  4. resolved Oct 16, 2026, 04:41 PM UTC

    Resolved: Queues have been processed and the service is operating normally. We apologize for the inconvenience this may have caused. Kindly reach out to support in case you still experience any issues.

Read the full incident report →

Major October 16, 2026 Email Campaigns - Degrading performance 1h 2m Email Campaigns

Started Oct 16, 2026, 09:59 AM UTC· resolved Oct 16, 2026, 11:02 AM UTC

  1. investigating Oct 16, 2026, 09:59 AM UTC

    We’re currently experiencing degraded performance in Email Campaigns. Some users may be unable to open or duplicate campaigns, and campaign statistics and templates may fail to load or show error messages. Our team is actively investigating the issue.

  2. investigating Oct 16, 2026, 10:31 AM UTC

    We are continuing to investigate this issue.

  3. identified Oct 16, 2026, 10:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Oct 16, 2026, 10:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Oct 16, 2026, 10:50 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Oct 16, 2026, 10:59 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Oct 16, 2026, 11:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 14, 2026 Delays in Addressbook syncs between CDP and Addressbook 3h 24m Customer Data Platform, Address Book

Started Oct 14, 2026, 05:59 AM UTC· resolved Oct 14, 2026, 09:24 AM UTC

  1. investigating Oct 14, 2026, 05:59 AM UTC

    We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.

  2. monitoring Oct 14, 2026, 08:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 14, 2026, 09:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 13, 2026 Delays in Addressbook syncs between CDP and Addressbook 4h 21m Customer Data Platform, Address Book

Started Oct 13, 2026, 11:58 AM UTC· resolved Oct 13, 2026, 04:19 PM UTC

  1. investigating Oct 13, 2026, 11:58 AM UTC

    We are currently experiencing delays in the synchronization of addressbook data between CDP and Addressbook. As a result, changes made in one system may take longer than usual to appear in the other. Our team is looking into the cause and we will share an update as soon as we know more.

  2. monitoring Oct 13, 2026, 01:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 13, 2026, 04:19 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 10, 2026 Online Payments - Payments Portal unavailable 2h 19m Payments Portal

Started Oct 10, 2026, 09:09 AM UTC· resolved Oct 10, 2026, 11:29 AM UTC

  1. investigating Oct 10, 2026, 09:09 AM UTC

    We are currently investigating an issue where the payments portal seems to be unavailable.

  2. monitoring Oct 10, 2026, 09:54 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 10, 2026, 11:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 7, 2026 Operator Service Interruption - Netherlands - Vodafone - 20404 1h 14m Mobile network operators: Netherlands

Started Oct 07, 2026, 05:49 PM UTC· resolved Oct 07, 2026, 07:03 PM UTC

  1. investigating Oct 07, 2026, 05:49 PM UTC

    Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. resolved Oct 07, 2026, 07:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2026 Operator Service Interruption - Netherlands - Vodafone - 20404 1h Mobile network operators: Netherlands

Started Oct 06, 2026, 09:42 AM UTC· resolved Oct 06, 2026, 10:43 AM UTC

  1. investigating Oct 06, 2026, 09:42 AM UTC

    Dutch operator Vodafone is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. resolved Oct 06, 2026, 10:43 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 5, 2026 In Person Payments Gateway - External Processor (CCV) 17m Payments Processor connections: CCV

Started Oct 05, 2026, 08:03 AM UTC· resolved Oct 05, 2026, 08:21 AM UTC

  1. investigating Oct 05, 2026, 08:03 AM UTC

    We are investigating an issue with Mastercard transactions on CCV. Some Mastercard payments may be declined or fail to complete. The cause is an issuer issue on the CCV and Mastercard side. The CM.com platform is not affected.

  2. resolved Oct 05, 2026, 08:21 AM UTC

    The issue has been resolved. We see normal transaction authorizations.

Read the full incident report →

Minor October 3, 2026 Platform - Random 401 errors 2h 1m Platform Apps

Started Oct 03, 2026, 07:16 AM UTC· resolved Oct 03, 2026, 09:17 AM UTC

  1. investigating Oct 03, 2026, 07:16 AM UTC

    Users are experiencing random 401 errors on authentication. We are working to resolve this issue. Refreshing the page (multiple times) can temporarily resolve the issue.

  2. resolved Oct 03, 2026, 09:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 2, 2026 Email Campaigns - Increased soft bounces to Microsoft and iCloud recipients 1h 4m Email Campaigns

Started Oct 02, 2026, 12:57 PM UTC· resolved Oct 02, 2026, 02:01 PM UTC

  1. investigating Oct 02, 2026, 12:57 PM UTC

    We are investigating an issue where part of the email campaign traffic to Microsoft-hosted mailboxes (Outlook, Hotmail, Live, Microsoft 365) and iCloud mailboxes is being rejected, resulting in an increased number of bounces. Delivery to other email providers is not affected.

  2. resolved Oct 02, 2026, 02:01 PM UTC

    We have made changes to our sending infrastructure and bounce rates have returned to normal levels. We apologize for the inconvenience.

Read the full incident report →

Critical October 1, 2026 Verification & Sign - Database issue 40m Sign, Seal, iDIN, IBAN Verification and 3 more

Started Oct 01, 2026, 06:35 AM UTC· resolved Oct 01, 2026, 07:15 AM UTC

  1. investigating Oct 01, 2026, 06:35 AM UTC

    We are experiencing an issue with the database cluster which is currently being investigated.

  2. monitoring Oct 01, 2026, 07:08 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 01, 2026, 07:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2026 Operator Service Interruption - Netherlands - Vodafone - 20404 3h Mobile network operators: Netherlands, SMS - Regular

Started Sep 30, 2026, 09:19 AM UTC· resolved Sep 30, 2026, 12:20 PM UTC

  1. investigating Sep 30, 2026, 09:19 AM UTC

    Netherlands - Vodafone - 20404 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. monitoring Sep 30, 2026, 10:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 30, 2026, 12:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 30, 2026 Operator Service Interruption -Belgium- Orange - 20610 1h 40m Mobile network operators: Belgium

Started Sep 30, 2026, 09:01 AM UTC· resolved Sep 30, 2026, 10:42 AM UTC

  1. investigating Sep 30, 2026, 09:01 AM UTC

    Belgium operator Orange is experiencing an issue on their platform which affects part of MT/MO SMS traffic and Status Reports. Delays may occur. The operator is investigating the issue.

  2. resolved Sep 30, 2026, 10:42 AM UTC

    This incident has been resolved.

Read the full incident report →