CM.com had 73 outages in the last 2 years totaling 123h 57m of downtime — averaging 3 incidents per month.
There were 73 CM.com outages since January 8, 2026 totaling 123h 57m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing a service interruption which affects Status Reports. Our engineers are looking into this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Our Transactions API is experiencing degraded performance. Our engineers are looking into this.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.
Processing of new in and outgoing traffic is resumed successfully. We are still processing delayed tasks at the moment.
All delayed task have now been processed. We will continue to monitor to make sure no new issues arise.
This incident has been resolved.
Since 15:30 CEST, we are experiencing issues affecting WhatsApp Business. We are monitoring the situation closely and will provide updates as more information becomes available. We apologize for any inconvenience.
We are continuing to investigate this issue.
Update 16:30 CEST - Meta has acknowledged the issue on their WhatsApp Business Platform. We will continue to monitor the situation and update this page once resolved.
Update 18:40 CEST – WhatsApp Business Messaging service is currently restored. We are continuing to monitor the situation.
This incident has been resolved.
We are currently experiencing processing delays to BE - Mobistar / Orange affecting MT traffic. We are working on resolving the incident.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Message processing performance is currently degraded. High-priority traffic is not affected. We are currently investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating degraded performance affecting HALO. Response times have increased significantly, resulting in reduced service availability. Our team is actively investigating the root cause. Further updates will follow.
This incident has been resolved.
We are currently investigating delays concerning the logging of 'regular' non-priority traffic. Traffic delivery itself is not affected. Only logging and the return of delivery receipts.
This incident has been resolved.
We are currently experiencing an issue affecting email delivery in the Email Campaigns application. Some emails are being delayed or failing to send. This issue was introduced by a maintenance release last week Thursday. We have identified the cause and are actively working on a fix. We apologize for the inconvenience.
We are continuing to investigate this issue.
We have reverted our internal maintenance changes made last week. Emails are sending and delivering as normal once again.
We are experiencing an issue in the Email Campaigns application that is causing email messages to not be sent.
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Agent Inbox - Delay in handover and processing of tasks We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
Traffic is processed normally. All previously delayed tasks have been processed.
This incident has been resolved.
French operator Orange France (20801) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating intermittent transaction issues affecting a small number of merchant transactions. Our team is actively working on it.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
Native Voice calls get disconnected when they are transferred to Agent Inbox. Both in and outbound calls are impacted. Our product team is currently investigating this issue.
In and outbound calling is working, our team continues to investigate this issue further.
This incident has been resolved.
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
We've received and validated reports for HALO of tool call failures when LLM interactions or Agentic Steps are used. We've identified the cause and are working to resolve this.
We've received and validated reports for HALO of tool call failures when Agentic Steps are used. We've identified the cause and are working to resolve this.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating an issue affecting the IPP Payments gateway that arose during scheduled maintenance. Updates to follow.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been resolved and services are operating normally. The root cause analysis (RCA) is still under investigation. If you would like to receive further details once available, please contact your account manager.
BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic. The operator is investigating the issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently unable to process Omnipay transactions due to issues with our connection to Omnipay.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
We have noticed issues regarding slow loading/not loading of the Agent Inbox. We are currently investigating this issue.
We are continuing to investigate this issue.
We identified a release that contained an index update which inadvertently failed mid process causing database hick-ups. This issue has been resolved, the performance (speed/loading of conversations) of the app is back to normal. Our engineers are still working on restoring normal queue processing. In/Outgoing traffic may still be delayed.
We've found the issue that was blocking the processing of tasks and we are processing normally again for new traffic. This was also attributable to the failed release. Now that we've tackled the root cause, we're scaling out our infra to expedite the speed with which we can catch up on backlogged tasks.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating an issue affecting texter. Test nodes are not available for testing.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Apr 18, 22:01 CEST Resolved - This incident has been resolved. Apr 18, 21:28 CEST Investigating - We are currently investigating this issue.