CM.com Outage History

CM.com is up right now

CM.com had 112 outages in the last 2 years totaling 158h 19m of downtime — averaging 4.6 incidents per month.

There were 112 CM.com outages since January 8, 2026 totaling 158h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cm.com

Major September 17, 2026

IPP Service Interruption

Detected by Pingoru
Sep 17, 2026, 09:09 AM UTC
Resolved
Sep 17, 2026, 10:31 AM UTC
Duration
1h 21m
Affected: GatewayMerchant PortalProcessor Connections
Timeline · 3 updates
  1. investigating Sep 17, 2026, 09:09 AM UTC

    We are currently experiencing an IPP service interruption which is being investigated by our Engineers.

  2. monitoring Sep 17, 2026, 09:59 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 17, 2026, 10:31 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2026

Operator Service Interruption - BE - Orange Belgium - 20610

Detected by Pingoru
Sep 15, 2026, 11:01 AM UTC
Resolved
Sep 15, 2026, 01:20 PM UTC
Duration
2h 19m
Affected: Mobile network operators: Belgium
Timeline · 2 updates
  1. investigating Sep 15, 2026, 11:01 AM UTC

    BE - Orange Belgium - 20610 is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.

  2. resolved Sep 15, 2026, 01:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 15, 2026

In Person Payments - CCV connection issues

Detected by Pingoru
Sep 15, 2026, 10:37 AM UTC
Resolved
Sep 15, 2026, 10:56 AM UTC
Duration
19m
Affected: GatewayPayments Processor connections: CCV
Timeline · 2 updates
  1. investigating Sep 15, 2026, 10:37 AM UTC

    We are currently investigating an issue with In person payments relating to the CCV processors connection

  2. resolved Sep 15, 2026, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 15, 2026

Campaigns - Campaigns page temporarily unavailable

Detected by Pingoru
Sep 15, 2026, 09:43 AM UTC
Resolved
Sep 15, 2026, 10:59 AM UTC
Duration
1h 15m
Affected: Campaigns
Timeline · 2 updates
  1. monitoring Sep 15, 2026, 09:43 AM UTC

    Between 10:51 and 11:12 today, we experienced issues loading the Campaigns page. This was caused by a configuration issue introduced during a routine update to our systems. The issue was identified and resolved, with the disruption lasting approximately 20 minutes. No data was affected. We apologize for the inconvenience.

  2. resolved Sep 15, 2026, 10:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 11, 2026

HALO Voice - Service Disruption

Detected by Pingoru
Sep 11, 2026, 10:13 AM UTC
Resolved
Sep 11, 2026, 10:35 AM UTC
Duration
22m
Affected: HALO Voice
Timeline · 3 updates
  1. investigating Sep 11, 2026, 10:13 AM UTC

    We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.

  2. monitoring Sep 11, 2026, 10:20 AM UTC

    A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.

  3. resolved Sep 11, 2026, 10:35 AM UTC

    This incident will now move to resolved. The culprit seems to have been an issue in a Kubernetes service of a cloud provider. We will take due time to tripple check all details and confirm with a full RCA on Monday.

Read the full incident report →

Minor September 8, 2026

CM Platform - Verification Email delivery issues.

Detected by Pingoru
Sep 08, 2026, 12:22 PM UTC
Resolved
Sep 09, 2026, 06:50 PM UTC
Duration
1d 6h
Affected: Platform AppsEmail Campaigns
Timeline · 4 updates
  1. investigating Sep 08, 2026, 12:22 PM UTC

    We are currently investigating an issue affecting the delivery of login and verification emails for the CM Platform. As a result, some users may be unable to receive the necessary emails to complete the login process.

  2. monitoring Sep 08, 2026, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 08, 2026, 02:11 PM UTC

    We are still observing a queue towards certain email providers. Until the queue is processed delays are possible.

  4. resolved Sep 09, 2026, 06:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 4, 2026

Email Service Interruption

Detected by Pingoru
Sep 04, 2026, 10:19 AM UTC
Resolved
Sep 04, 2026, 01:05 PM UTC
Duration
2h 46m
Affected: Email Gateway App
Timeline · 2 updates
  1. monitoring Sep 04, 2026, 10:19 AM UTC

    Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively monitoring. We will retry sending all emails.

  2. resolved Sep 04, 2026, 01:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 24, 2026

High Speed iDeal Gateway - certificate issues

Detected by Pingoru
Aug 24, 2026, 02:18 PM UTC
Resolved
Aug 25, 2026, 07:23 AM UTC
Duration
17h 5m
Affected: GatewayHigh Speed iDeal Gateway
Timeline · 4 updates
  1. investigating Aug 24, 2026, 02:18 PM UTC

    We are currently investigating an issue where some customers may receive errors about an invalid TLS certificate.

  2. investigating Aug 24, 2026, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 24, 2026, 04:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 25, 2026, 07:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 19, 2026

MSC - Agent Inbox - Possible issue with attaching PDF files

Detected by Pingoru
Aug 19, 2026, 01:48 PM UTC
Resolved
Aug 19, 2026, 02:43 PM UTC
Duration
55m
Affected: Agent Inbox
Timeline · 3 updates
  1. investigating Aug 19, 2026, 01:48 PM UTC

    We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.

  2. monitoring Aug 19, 2026, 02:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2026, 02:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 18, 2026

Operator Service Interruption: Japan

Detected by Pingoru
Aug 18, 2026, 01:33 PM UTC
Resolved
Aug 18, 2026, 08:27 PM UTC
Duration
6h 54m
Affected: Mobile network operators: Japan
Timeline · 6 updates
  1. investigating Aug 18, 2026, 01:33 PM UTC

    We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.

  2. identified Aug 18, 2026, 02:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 18, 2026, 02:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Aug 18, 2026, 04:40 PM UTC

    We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible.

  5. monitoring Aug 18, 2026, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Aug 18, 2026, 08:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 18, 2026

Seated Ticketing - Service Interruption

Detected by Pingoru
Aug 18, 2026, 10:11 AM UTC
Resolved
Aug 18, 2026, 11:08 AM UTC
Duration
56m
Affected: Seated Ticketing
Timeline · 2 updates
  1. investigating Aug 18, 2026, 10:11 AM UTC

    Seated Ticketing is currently experiencing a service interruption. Our engineers are looking into this with the highest priority.

  2. resolved Aug 18, 2026, 11:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 15, 2026

Mastercard issues on In person payments

Detected by Pingoru
Aug 15, 2026, 04:44 AM UTC
Resolved
Aug 15, 2026, 05:41 AM UTC
Duration
57m
Affected: Payments Processor connections: CCVPayments Processor connections: OmnipayPayments Processor connections: SixPayments Processor connections: EquensPayments Processor connections: Amex
Timeline · 2 updates
  1. identified Aug 15, 2026, 04:44 AM UTC

    The issue has been identified outside of our platform as Mastercard is experiencing issues, Visa transactions are not affected.

  2. resolved Aug 15, 2026, 05:41 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 9, 2026

Service Interruption - Seated Ticketing

Detected by Pingoru
Aug 09, 2026, 02:31 PM UTC
Resolved
Aug 09, 2026, 04:42 PM UTC
Duration
2h 10m
Affected: Seated Ticketing
Timeline · 4 updates
  1. investigating Aug 09, 2026, 02:31 PM UTC

    We are currently investigating a service interruption affecting Seated Ticketing.

  2. identified Aug 09, 2026, 03:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 09, 2026, 04:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 09, 2026, 04:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2026

Operator Service Interruption - DE - Telekom / T-Mobile

Detected by Pingoru
Aug 04, 2026, 09:22 AM UTC
Resolved
Aug 04, 2026, 01:56 PM UTC
Duration
4h 33m
Affected: Mobile network operators: Germany
Timeline · 3 updates
  1. investigating Aug 04, 2026, 09:22 AM UTC

    DE - Telekom / T-Mobile is experiencing an issue on their platform which affects MT SMS traffic and Status Reports. The operator is investigating the issue.

  2. monitoring Aug 04, 2026, 10:04 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 04, 2026, 01:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026

Agent Inbox - Delay in processing tasks

Detected by Pingoru
Jul 27, 2026, 12:04 PM UTC
Resolved
Jul 27, 2026, 02:14 PM UTC
Duration
2h 10m
Affected: Agent Inbox
Timeline · 4 updates
  1. investigating Jul 27, 2026, 12:04 PM UTC

    We are currently investigating an issue causing delay in processing tasks for the Agent Inbox

  2. identified Jul 27, 2026, 12:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 27, 2026, 01:27 PM UTC

    A fix has been implemented and tasks are currently being processed without delays. We continue to monitor the results.

  4. resolved Jul 27, 2026, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026

Service Update: Delayed Payout of Visa Transactions

Detected by Pingoru
Jul 27, 2026, 07:11 AM UTC
Resolved
Jul 28, 2026, 10:10 AM UTC
Duration
1d 2h
Affected: Payment method: Visa
Timeline · 2 updates
  1. identified Jul 27, 2026, 07:11 AM UTC

    Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period. Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday. We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available. We apologize for any inconvenience this may cause.

  2. resolved Jul 28, 2026, 10:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2026

Operator Service Interruption - DE - 1&1 - 26223

Detected by Pingoru
Jul 17, 2026, 08:49 AM UTC
Resolved
Jul 17, 2026, 09:18 AM UTC
Duration
28m
Affected: Mobile network operators: Germany
Timeline · 2 updates
  1. investigating Jul 17, 2026, 08:49 AM UTC

    DE - 1&1 - 26223 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue. Traffic is queueing and will be delivered when it is resolved.

  2. resolved Jul 17, 2026, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Mobile Service Cloud - Analytics portal out of date

Detected by Pingoru
Jul 14, 2026, 11:18 AM UTC
Resolved
Jul 16, 2026, 06:04 AM UTC
Duration
1d 18h
Affected: Reporting
Timeline · 2 updates
  1. identified Jul 14, 2026, 11:18 AM UTC

    Due to import failures, the Mobile Service Cloud data has not been refreshed today, meaning it will only show data up to the day before yesterday. The problem should be resolved around 07:00 UTC tomorrow

  2. resolved Jul 16, 2026, 06:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 13, 2026

MSC - Agent Inbox Interruption

Detected by Pingoru
Jul 13, 2026, 02:15 PM UTC
Resolved
Jul 13, 2026, 03:02 PM UTC
Duration
46m
Affected: Agent Inbox
Timeline · 3 updates
  1. investigating Jul 13, 2026, 02:15 PM UTC

    We are currently investigating unresponsive or slow loading Agent Inbox.

  2. monitoring Jul 13, 2026, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2026, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 9, 2026

Messaging platform performance is degraded

Detected by Pingoru
Jul 09, 2026, 12:08 PM UTC
Resolved
Jul 09, 2026, 04:03 PM UTC
Duration
3h 54m
Affected: Business Messaging APISMS - High PriorityWhatsApp Business
Timeline · 5 updates
  1. investigating Jul 09, 2026, 12:08 PM UTC

    Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.

  2. investigating Jul 09, 2026, 12:26 PM UTC

    The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance.

  3. identified Jul 09, 2026, 01:20 PM UTC

    We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout.

  4. monitoring Jul 09, 2026, 02:49 PM UTC

    Fixes have been implemented and traffic processing has resumed. Queued traffic is being processed at the moment. We are monitoring the situation.

  5. resolved Jul 09, 2026, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2026

Agent Inbox - delay in processing of tasks

Detected by Pingoru
Jul 08, 2026, 01:50 PM UTC
Resolved
Jul 08, 2026, 05:56 PM UTC
Duration
4h 5m
Affected: Agent Inbox
Timeline · 2 updates
  1. monitoring Jul 08, 2026, 01:50 PM UTC

    We experienced some delays in the processing of tasks. The cause has been identified and fixed. All queued tasks have been processed and traffic is up to date again. We continue to monitor the traffic.

  2. resolved Jul 08, 2026, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 5, 2026

Email service disruption

Detected by Pingoru
Jul 05, 2026, 07:47 AM UTC
Resolved
Jul 05, 2026, 08:48 AM UTC
Duration
1h 1m
Affected: SignEmail Gateway API's
Timeline · 3 updates
  1. investigating Jul 05, 2026, 07:47 AM UTC

    Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.

  2. identified Jul 05, 2026, 08:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 05, 2026, 08:48 AM UTC

    The Email Gateway service disruption has been resolved. All Sign emails have been sent.

Read the full incident report →