CM.com Outage History

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CM.com had 99 outages in the last 2 years totaling 105h 8m of downtime — averaging 4.1 incidents per month.

There were 99 CM.com outages since January 8, 2026 totaling 105h 8m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cm.com

Minor July 27, 2026

Agent Inbox - Delay in processing tasks

Detected by Pingoru
Jul 27, 2026, 12:04 PM UTC
Resolved
Jul 27, 2026, 02:14 PM UTC
Duration
2h 10m
Affected: Agent Inbox
Timeline · 4 updates
  1. investigating Jul 27, 2026, 12:04 PM UTC

    We are currently investigating an issue causing delay in processing tasks for the Agent Inbox

  2. identified Jul 27, 2026, 12:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 27, 2026, 01:27 PM UTC

    A fix has been implemented and tasks are currently being processed without delays. We continue to monitor the results.

  4. resolved Jul 27, 2026, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 27, 2026

Service Update: Delayed Payout of Visa Transactions

Detected by Pingoru
Jul 27, 2026, 07:11 AM UTC
Resolved
Jul 28, 2026, 10:10 AM UTC
Duration
1d 2h
Affected: Payment method: Visa
Timeline · 2 updates
  1. identified Jul 27, 2026, 07:11 AM UTC

    Over the past weekend, Visa reported an incident affecting one of their services, which has caused a delay in the payout of Visa transactions processed during this period. Current status: We expect to process the affected Visa payouts with a one-day delay, starting Tuesday. We are in continuous contact with Visa to have this incident resolved as quickly as possible, and will update this page as soon as new information becomes available. We apologize for any inconvenience this may cause.

  2. resolved Jul 28, 2026, 10:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 17, 2026

Operator Service Interruption - DE - 1&1 - 26223

Detected by Pingoru
Jul 17, 2026, 08:49 AM UTC
Resolved
Jul 17, 2026, 09:18 AM UTC
Duration
28m
Affected: Mobile network operators: Germany
Timeline · 2 updates
  1. investigating Jul 17, 2026, 08:49 AM UTC

    DE - 1&1 - 26223 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue. Traffic is queueing and will be delivered when it is resolved.

  2. resolved Jul 17, 2026, 09:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 14, 2026

Mobile Service Cloud - Analytics portal out of date

Detected by Pingoru
Jul 14, 2026, 11:18 AM UTC
Resolved
Jul 16, 2026, 06:04 AM UTC
Duration
1d 18h
Affected: Reporting
Timeline · 2 updates
  1. identified Jul 14, 2026, 11:18 AM UTC

    Due to import failures, the Mobile Service Cloud data has not been refreshed today, meaning it will only show data up to the day before yesterday. The problem should be resolved around 07:00 UTC tomorrow

  2. resolved Jul 16, 2026, 06:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 13, 2026

MSC - Agent Inbox Interruption

Detected by Pingoru
Jul 13, 2026, 02:15 PM UTC
Resolved
Jul 13, 2026, 03:02 PM UTC
Duration
46m
Affected: Agent Inbox
Timeline · 3 updates
  1. investigating Jul 13, 2026, 02:15 PM UTC

    We are currently investigating unresponsive or slow loading Agent Inbox.

  2. monitoring Jul 13, 2026, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2026, 03:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 9, 2026

Messaging platform performance is degraded

Detected by Pingoru
Jul 09, 2026, 12:08 PM UTC
Resolved
Jul 09, 2026, 04:03 PM UTC
Duration
3h 54m
Affected: Business Messaging APISMS - High PriorityWhatsApp Business
Timeline · 5 updates
  1. investigating Jul 09, 2026, 12:08 PM UTC

    Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.

  2. investigating Jul 09, 2026, 12:26 PM UTC

    The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance.

  3. identified Jul 09, 2026, 01:20 PM UTC

    We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout.

  4. monitoring Jul 09, 2026, 02:49 PM UTC

    Fixes have been implemented and traffic processing has resumed. Queued traffic is being processed at the moment. We are monitoring the situation.

  5. resolved Jul 09, 2026, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 8, 2026

Agent Inbox - delay in processing of tasks

Detected by Pingoru
Jul 08, 2026, 01:50 PM UTC
Resolved
Jul 08, 2026, 05:56 PM UTC
Duration
4h 5m
Affected: Agent Inbox
Timeline · 2 updates
  1. monitoring Jul 08, 2026, 01:50 PM UTC

    We experienced some delays in the processing of tasks. The cause has been identified and fixed. All queued tasks have been processed and traffic is up to date again. We continue to monitor the traffic.

  2. resolved Jul 08, 2026, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

Email Service Interruption

Detected by Pingoru
Jul 06, 2026, 02:03 AM UTC
Resolved
Jul 06, 2026, 05:09 AM UTC
Duration
3h 6m
Affected: SignEmail Gateway API's
Timeline · 4 updates
  1. investigating Jul 06, 2026, 02:03 AM UTC

    Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.

  2. monitoring Jul 06, 2026, 02:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 06, 2026, 02:52 AM UTC

    Open and Click tracking has been temporarily disabled.

  4. resolved Jul 06, 2026, 05:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 5, 2026

Email service disruption

Detected by Pingoru
Jul 05, 2026, 07:47 AM UTC
Resolved
Jul 05, 2026, 08:48 AM UTC
Duration
1h 1m
Affected: SignEmail Gateway API's
Timeline · 3 updates
  1. investigating Jul 05, 2026, 07:47 AM UTC

    Email Gateway is currently experiencing a service disruption. Our team is aware of the issue and actively working on a fix. As a result, emails sent by Sign are not being delivered at this time. All affected emails will be sent automatically once the service disruption is resolved.

  2. identified Jul 05, 2026, 08:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 05, 2026, 08:48 AM UTC

    The Email Gateway service disruption has been resolved. All Sign emails have been sent.

Read the full incident report →

Notice July 3, 2026

API.cm.com- API Errors June 30th

Detected by Pingoru
Jul 03, 2026, 08:22 AM UTC
Resolved
Jul 03, 2026, 08:22 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 03, 2026, 08:22 AM UTC

    On Tuesday, June 30th, 2026 between 18:15 and 21:13 CEST, some API calls to api.cm.com were affected by intermittent 500 Internal Server errors. The majority of traffic was unaffected, with the impact limited to specific endpoints and certain servers. Timeline: • 18:15 CEST — Incident began • 21:13 CEST — Incident fully resolved • Total duration: ~2 hours 58 minutes Root cause: A server issue caused a portion of API calls to fail intermittently. The affected functionality was limited to Triggered Campaigns/Emails. We apologize for any inconvenience this may have caused.

Read the full incident report →

Major July 3, 2026

FR - Orange (20801) Operator service interruption.

Detected by Pingoru
Jul 03, 2026, 07:02 AM UTC
Resolved
Jul 03, 2026, 09:37 AM UTC
Duration
2h 35m
Affected: Mobile network operators: France
Timeline · 2 updates
  1. investigating Jul 03, 2026, 07:02 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 03, 2026, 09:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 2, 2026

Incident Report – Email Delivery Failure

Detected by Pingoru
Jul 02, 2026, 08:34 AM UTC
Resolved
Jul 02, 2026, 08:34 AM UTC
Duration
—
Affected: Email Campaigns
Timeline · 1 update
  1. resolved Jul 02, 2026, 08:34 AM UTC

    On July 1st, 2026 between 10:00 AM and 23:59 CEST, and continuing into July 2nd, 2026 between 00:01 and 10:00 AM CEST, a total of approximately 40,000 emails were not delivered due to an incident affecting our email sending infrastructure, impacting some accounts. Timeline: • July 1st, 10:00 AM – 23:59 CEST: ~33,000 emails affected • July 2nd, 00:01 – 10:00 AM CEST: ~7,000 emails affected Unfortunately, the affected emails were not recoverable and will not be delivered. We sincerely apologize for the impact this has caused.

Read the full incident report →

Notice July 2, 2026

Message Insights - Service Interuption

Detected by Pingoru
Jul 02, 2026, 02:25 AM UTC
Resolved
Jul 02, 2026, 02:58 AM UTC
Duration
33m
Timeline · 2 updates
  1. investigating Jul 02, 2026, 02:25 AM UTC

    Messaging Insights is currently experiencing a service interruption. We are looking into this issue.

  2. resolved Jul 02, 2026, 02:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

Operator Service Interruption - NL - Vodafone - 20404

Detected by Pingoru
Jul 01, 2026, 05:14 PM UTC
Resolved
Jul 01, 2026, 07:01 PM UTC
Duration
1h 47m
Affected: Mobile network operators: Netherlands
Timeline · 3 updates
  1. identified Jul 01, 2026, 05:14 PM UTC

    Dutch operator Vodafone (20404) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. identified Jul 01, 2026, 06:18 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 01, 2026, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026

Ticketing - Scanning incidents - Museum & Parks

Detected by Pingoru
Jul 01, 2026, 12:41 PM UTC
Resolved
Jul 01, 2026, 12:53 PM UTC
Duration
11m
Affected: Electronic Cash RegisterGlobal Ticket / Ticketing Museum & ParksScan app
Timeline · 2 updates
  1. investigating Jul 01, 2026, 12:41 PM UTC

    Customers might experience trouble scanning or selling the Museumkaart, Rotterdampas, VIP kaart, e.o. This issue is caused 3th party verdor Intersolve. More information via: https://www.status.intersolve.com/

  2. resolved Jul 01, 2026, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 30, 2026

Operator Service Interruption - France - SFR France - 20810

Detected by Pingoru
Jun 30, 2026, 09:36 AM UTC
Resolved
Jun 30, 2026, 12:52 PM UTC
Duration
3h 16m
Affected: Mobile network operators: France
Timeline · 3 updates
  1. investigating Jun 30, 2026, 09:36 AM UTC

    France - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. identified Jun 30, 2026, 09:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 30, 2026, 12:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 29, 2026

Agent Inbox - Delay in incoming/outgoing traffic

Detected by Pingoru
Jun 29, 2026, 03:11 PM UTC
Resolved
Jun 29, 2026, 04:30 PM UTC
Duration
1h 19m
Affected: Agent Inbox
Timeline · 3 updates
  1. investigating Jun 29, 2026, 03:11 PM UTC

    We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.

  2. monitoring Jun 29, 2026, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 29, 2026, 04:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 27, 2026

Degraded performance Voice APIs and downstream services

Detected by Pingoru
Jun 27, 2026, 09:49 AM UTC
Resolved
Jun 27, 2026, 11:48 AM UTC
Duration
1h 59m
Affected: HALO VoiceVoice API'sVoice AppsNative Voice
Timeline · 4 updates
  1. investigating Jun 27, 2026, 09:49 AM UTC

    We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents) Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.

  2. investigating Jun 27, 2026, 10:26 AM UTC

    Our Voice and Network Engineers are continuing to investigate this issue.

  3. monitoring Jun 27, 2026, 11:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2026, 11:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026

Email Campaigns — Email Delivery Issue

Detected by Pingoru
Jun 25, 2026, 11:33 AM UTC
Resolved
Jun 25, 2026, 11:34 AM UTC
Duration
36s
Affected: Campaigns
Timeline · 2 updates
  1. monitoring Jun 25, 2026, 11:33 AM UTC

    On Jun 25 between 05:30 and 09:20 CEST, some customers experienced an issue where emails were unable to be delivered. The root cause was identified as a misconfigured product recommendations integration that had lost its connection to the database. The connection has since been restored and email delivery is back to normal. We apologize for the inconvenience.

  2. resolved Jun 25, 2026, 11:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2026

NXTGN Ticketing - Degraded Performance

Detected by Pingoru
Jun 24, 2026, 04:47 PM UTC
Resolved
Jun 24, 2026, 05:04 PM UTC
Duration
16m
Affected: Ticketing NXTGN
Timeline · 3 updates
  1. investigating Jun 24, 2026, 04:47 PM UTC

    We are currently investigating an issue concerning NXTGN Ticketing

  2. monitoring Jun 24, 2026, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026

Online portal - Delayed OTP emails

Detected by Pingoru
Jun 23, 2026, 04:40 PM UTC
Resolved
Jun 23, 2026, 05:56 PM UTC
Duration
1h 16m
Affected: Website
Timeline · 3 updates
  1. investigating Jun 23, 2026, 04:40 PM UTC

    We are currently investigating an incident concerning the delayed delivery of OTP emails for logging in into the online portal.

  2. monitoring Jun 23, 2026, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2026, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026

Email Campaigns — Triggers and direct mail sent via API Delayed

Detected by Pingoru
Jun 18, 2026, 01:50 PM UTC
Resolved
Jun 18, 2026, 05:23 PM UTC
Duration
3h 32m
Affected: Email Campaigns
Timeline · 2 updates
  1. identified Jun 18, 2026, 01:50 PM UTC

    We are currently experiencing delays in triggers and direct mail send via API. These delays are the result of queueing that happened due to an incident earlier today (https://status.cm.com/incidents/scwkch28t8jy). We expect these delays to be resolved within an hour. We apologize for the inconvenience.

  2. resolved Jun 18, 2026, 05:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026

Email Campaigns — Email Sending Delayed

Detected by Pingoru
Jun 18, 2026, 12:29 PM UTC
Resolved
Jun 18, 2026, 12:29 PM UTC
Duration
40s
Affected: Email Campaigns
Timeline · 2 updates
  1. monitoring Jun 18, 2026, 12:29 PM UTC

    On Jun 18 between 08:01 and 13:50 CEST, we experienced an issue affecting email delivery in the Email Campaigns application. During this window, email campaigns were delayed in sending. Triggers and direct mail sent via API were not affected. The issue was caused by a service that was in a hanging state. We restarted the service and all emails scheduled during the stated time have since been sent. Recipient counts are now visible in the campaign statistics overview. We apologize for the inconvenience.

  2. resolved Jun 18, 2026, 12:29 PM UTC

    This incident has been resolved.

Read the full incident report →