CM.com incident

MSC - Agent Inbox Interruption

Major Resolved View vendor source →

CM.com experienced a major incident on July 13, 2026 affecting Agent Inbox, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2026, 02:15 PM UTC
Resolved
Jul 13, 2026, 03:02 PM UTC
Duration
46m
Detected by Pingoru
Jul 13, 2026, 02:15 PM UTC

Affected components

Agent Inbox

Update timeline

  1. investigating Jul 13, 2026, 02:15 PM UTC

    We are currently investigating unresponsive or slow loading Agent Inbox.

  2. monitoring Jul 13, 2026, 02:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 13, 2026, 03:02 PM UTC

    This incident has been resolved.