CM.com incident

MSC - Agent Inbox - Possible issue with attaching PDF files

Minor Resolved View vendor source →

CM.com experienced a minor incident on August 19, 2026 affecting Agent Inbox, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 01:48 PM UTC
Resolved
Aug 19, 2026, 02:43 PM UTC
Duration
55m
Detected by Pingoru
Aug 19, 2026, 01:48 PM UTC

Affected components

Agent Inbox

Update timeline

  1. investigating Aug 19, 2026, 01:48 PM UTC

    We are currently investigating an issue where some users are unable to attach/upload PDF files to conversations in the Agent Inbox for our Mobile Service Cloud product.

  2. monitoring Aug 19, 2026, 02:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 19, 2026, 02:43 PM UTC

    This incident has been resolved.