Resolved after 22 minutes, affecting HALO Voice, on September 11, 2026.
This incident will now move to resolved. The culprit seems to have been an issue in a Kubernetes service of a cloud provider. We will take due time to tripple check all details and confirm with a full RCA on Monday.
Affected components
Update timeline
- investigating Sep 11, 2026, 10:13 AM UTC
We are investigating connection issues between our voice services and HALO, resulting in a service disruption for our Voice Agents. Next update in 20 minutes, or as events warrant.
- monitoring Sep 11, 2026, 10:20 AM UTC
A fix has been implemented, and the service is up again. We will intensify monitoring for the next 20 minutes and resolve the incident with an RCA afterwards.
- resolved Sep 11, 2026, 10:35 AM UTC
This incident will now move to resolved. The culprit seems to have been an issue in a Kubernetes service of a cloud provider. We will take due time to tripple check all details and confirm with a full RCA on Monday.
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