CM.com experienced a minor incident on August 18, 2026 affecting Mobile network operators: Japan, lasting 6h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Mobile network operators: Japan
Update timeline
- investigating Aug 18, 2026, 01:33 PM UTC
We are currently investigating an issue affecting service for several mobile operators in Japan. We will provide updates as more information becomes available.
- identified Aug 18, 2026, 02:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 18, 2026, 02:07 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Aug 18, 2026, 04:40 PM UTC
We are aware this issue has returned. We are coordinating with our partners to resolve this as quickly as possible.
- monitoring Aug 18, 2026, 07:30 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2026, 08:27 PM UTC
This incident has been resolved.