CM.com Outage History

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Pingoru has recorded 169 incidents for CM.com: 169 in the last 12 months and 44 in the last 90 days.

Source: status.cm.com

169incidents recorded
169last 12 months
44last 90 days
4 hourstypical duration
Incidents per month
02040AprMayJunJulAugSepOct19
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct15%
Pingoru began tracking CM.com in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202630117 of 720 (16%)
May 20261344 of 744 (6%)
June 20261950 of 720 (7%)
July 20261791 of 744 (12%)
August 2026834 of 744 (5%)
September 20261554 of 720 (7%)
October 20261988 of 573 (15%)

Incidents, newest first

Major July 3, 2026 FR - Orange (20801) Operator service interruption. 2h 35m Mobile network operators: France

Started Jul 03, 2026, 07:02 AM UTC· resolved Jul 03, 2026, 09:37 AM UTC

  1. investigating Jul 03, 2026, 07:02 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 03, 2026, 09:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 2, 2026 Incident Report – Email Delivery Failure – Email Campaigns

Started Jul 02, 2026, 08:34 AM UTC· resolved Jul 02, 2026, 08:34 AM UTC

  1. resolved Jul 02, 2026, 08:34 AM UTC

    On July 1st, 2026 between 10:00 AM and 23:59 CEST, and continuing into July 2nd, 2026 between 00:01 and 10:00 AM CEST, a total of approximately 40,000 emails were not delivered due to an incident affecting our email sending infrastructure, impacting some accounts. Timeline: • July 1st, 10:00 AM – 23:59 CEST: ~33,000 emails affected • July 2nd, 00:01 – 10:00 AM CEST: ~7,000 emails affected Unfortunately, the affected emails were not recoverable and will not be delivered. We sincerely apologize for the impact this has caused.

Read the full incident report →

Notice July 2, 2026 Message Insights - Service Interuption 33m

Started Jul 02, 2026, 02:25 AM UTC· resolved Jul 02, 2026, 02:58 AM UTC

  1. investigating Jul 02, 2026, 02:25 AM UTC

    Messaging Insights is currently experiencing a service interruption. We are looking into this issue.

  2. resolved Jul 02, 2026, 02:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 1, 2026 Operator Service Interruption - NL - Vodafone - 20404 1h 47m Mobile network operators: Netherlands

Started Jul 01, 2026, 05:14 PM UTC· resolved Jul 01, 2026, 07:01 PM UTC

  1. identified Jul 01, 2026, 05:14 PM UTC

    Dutch operator Vodafone (20404) is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. identified Jul 01, 2026, 06:18 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Jul 01, 2026, 07:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 30, 2026 Operator Service Interruption - France - SFR France - 20810 3h 16m Mobile network operators: France

Started Jun 30, 2026, 09:36 AM UTC· resolved Jun 30, 2026, 12:52 PM UTC

  1. investigating Jun 30, 2026, 09:36 AM UTC

    France - SFR France - 20810 is experiencing an issue on their platform which affects MT/MO SMS traffic and Status Reports. The operator is investigating the issue.

  2. identified Jun 30, 2026, 09:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 30, 2026, 12:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 29, 2026 Agent Inbox - Delay in incoming/outgoing traffic 1h 19m Agent Inbox

Started Jun 29, 2026, 03:11 PM UTC· resolved Jun 29, 2026, 04:30 PM UTC

  1. investigating Jun 29, 2026, 03:11 PM UTC

    We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.

  2. monitoring Jun 29, 2026, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 29, 2026, 04:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 27, 2026 Degraded performance Voice APIs and downstream services 1h 59m HALO Voice, Voice API's, Voice Apps, Native Voice

Started Jun 27, 2026, 09:49 AM UTC· resolved Jun 27, 2026, 11:48 AM UTC

  1. investigating Jun 27, 2026, 09:49 AM UTC

    We have confirmed reports of issues with our Voice APIs, apps and downstream services: Service Cloud Native Voice and HALO Voice (upon transfers to human agents) Engineers are investigating the issue. We will provide updates in 30 minutes or as events warrant.

  2. investigating Jun 27, 2026, 10:26 AM UTC

    Our Voice and Network Engineers are continuing to investigate this issue.

  3. monitoring Jun 27, 2026, 11:18 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 27, 2026, 11:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 25, 2026 Email Campaigns — Email Delivery Issue 36s Campaigns

Started Jun 25, 2026, 11:33 AM UTC· resolved Jun 25, 2026, 11:34 AM UTC

  1. monitoring Jun 25, 2026, 11:33 AM UTC

    On Jun 25 between 05:30 and 09:20 CEST, some customers experienced an issue where emails were unable to be delivered. The root cause was identified as a misconfigured product recommendations integration that had lost its connection to the database. The connection has since been restored and email delivery is back to normal. We apologize for the inconvenience.

  2. resolved Jun 25, 2026, 11:34 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 24, 2026 NXTGN Ticketing - Degraded Performance 16m Ticketing NXTGN

Started Jun 24, 2026, 04:47 PM UTC· resolved Jun 24, 2026, 05:04 PM UTC

  1. investigating Jun 24, 2026, 04:47 PM UTC

    We are currently investigating an issue concerning NXTGN Ticketing

  2. monitoring Jun 24, 2026, 04:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 24, 2026, 05:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 23, 2026 Online portal - Delayed OTP emails 1h 16m Website

Started Jun 23, 2026, 04:40 PM UTC· resolved Jun 23, 2026, 05:56 PM UTC

  1. investigating Jun 23, 2026, 04:40 PM UTC

    We are currently investigating an incident concerning the delayed delivery of OTP emails for logging in into the online portal.

  2. monitoring Jun 23, 2026, 05:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 23, 2026, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026 Email Campaigns — Triggers and direct mail sent via API Delayed 3h 32m Email Campaigns

Started Jun 18, 2026, 01:50 PM UTC· resolved Jun 18, 2026, 05:23 PM UTC

  1. identified Jun 18, 2026, 01:50 PM UTC

    We are currently experiencing delays in triggers and direct mail send via API. These delays are the result of queueing that happened due to an incident earlier today (https://status.cm.com/incidents/scwkch28t8jy). We expect these delays to be resolved within an hour. We apologize for the inconvenience.

  2. resolved Jun 18, 2026, 05:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2026 Email Campaigns — Email Sending Delayed 40s Email Campaigns

Started Jun 18, 2026, 12:29 PM UTC· resolved Jun 18, 2026, 12:29 PM UTC

  1. monitoring Jun 18, 2026, 12:29 PM UTC

    On Jun 18 between 08:01 and 13:50 CEST, we experienced an issue affecting email delivery in the Email Campaigns application. During this window, email campaigns were delayed in sending. Triggers and direct mail sent via API were not affected. The issue was caused by a service that was in a hanging state. We restarted the service and all emails scheduled during the stated time have since been sent. Recipient counts are now visible in the campaign statistics overview. We apologize for the inconvenience.

  2. resolved Jun 18, 2026, 12:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 18, 2026 Bot Router - Conversations triggered repeatedly 4h 8m Scripted Chatbot

Started Jun 18, 2026, 04:57 AM UTC· resolved Jun 18, 2026, 09:05 AM UTC

  1. investigating Jun 18, 2026, 04:57 AM UTC

    We are currently investigating an issue where conversations are triggered multiple times where this should be only one time.

  2. monitoring Jun 18, 2026, 07:55 AM UTC

    An issue with WhatsApp yesterday resulted in large volumes of bulk retries which may have lead to the following behaviours in the hours that followed: Downstream delays in the conversational router, bots and service cloud. Duplicate messages sent / received Re-opening of conversations in service cloud that seemed done and where archived This has gradually decreased and continues to die down towards zero. We'll monitor for another hour before we close this incident report.

  3. resolved Jun 18, 2026, 09:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 17, 2026 Status Reports Service Interruption 1h 28m WhatsApp Business, RCS Business Messaging

Started Jun 17, 2026, 11:28 AM UTC· resolved Jun 17, 2026, 12:57 PM UTC

  1. investigating Jun 17, 2026, 11:28 AM UTC

    We are experiencing a service interruption which affects Status Reports. Our engineers are looking into this.

  2. monitoring Jun 17, 2026, 12:17 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 17, 2026, 12:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 17, 2026 Degraded performance - Transactions API 1h 55m Business Messaging API, Messaging Apps

Started Jun 17, 2026, 09:34 AM UTC· resolved Jun 17, 2026, 11:30 AM UTC

  1. investigating Jun 17, 2026, 09:34 AM UTC

    Our Transactions API is experiencing degraded performance. Our engineers are looking into this.

  2. investigating Jun 17, 2026, 09:41 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 17, 2026, 09:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 17, 2026, 09:59 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 17, 2026, 11:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 15, 2026 Degraded performance Agent Inbox - Message processing delayed 7h 13m Agent Inbox, E-Mail, Webchat, Native Voice

Started Jun 15, 2026, 12:56 PM UTC· resolved Jun 15, 2026, 08:09 PM UTC

  1. investigating Jun 15, 2026, 12:56 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 15, 2026, 01:05 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 15, 2026, 01:41 PM UTC

    We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox. All in and outgoing traffic is delayed. Our product team is continuing to investigate this issue.

  4. identified Jun 15, 2026, 02:27 PM UTC

    Processing of new in and outgoing traffic is resumed successfully. We are still processing delayed tasks at the moment.

  5. monitoring Jun 15, 2026, 03:28 PM UTC

    All delayed task have now been processed. We will continue to monitor to make sure no new issues arise.

  6. resolved Jun 15, 2026, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 12, 2026 WhatsApp Business is currently experiencing an outage 3h 1m WhatsApp Business

Started Jun 12, 2026, 02:06 PM UTC· resolved Jun 12, 2026, 05:07 PM UTC

  1. investigating Jun 12, 2026, 02:06 PM UTC

    Since 15:30 CEST, we are experiencing issues affecting WhatsApp Business. We are monitoring the situation closely and will provide updates as more information becomes available. We apologize for any inconvenience.

  2. investigating Jun 12, 2026, 02:06 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 12, 2026, 02:39 PM UTC

    Update 16:30 CEST - Meta has acknowledged the issue on their WhatsApp Business Platform. We will continue to monitor the situation and update this page once resolved.

  4. monitoring Jun 12, 2026, 04:44 PM UTC

    Update 18:40 CEST – WhatsApp Business Messaging service is currently restored. We are continuing to monitor the situation.

  5. resolved Jun 12, 2026, 05:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2026 Operator Processing Delay - Belgium - Mobistar / Orange 4h 55m Mobile network operators: Belgium

Started Jun 12, 2026, 09:13 AM UTC· resolved Jun 12, 2026, 02:08 PM UTC

  1. identified Jun 12, 2026, 09:13 AM UTC

    We are currently experiencing processing delays to BE - Mobistar / Orange affecting MT traffic. We are working on resolving the incident.

  2. resolved Jun 12, 2026, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 9, 2026 Operator Service Interuption - ODIDO NL (20416) 5h 35m Mobile network operators: Netherlands

Started Jun 09, 2026, 06:03 AM UTC· resolved Jun 09, 2026, 11:38 AM UTC

  1. investigating Jun 09, 2026, 06:03 AM UTC

    We are currently investigating this issue.

  2. identified Jun 09, 2026, 06:10 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 09, 2026, 06:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 09, 2026, 06:22 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 09, 2026, 11:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026 Degraded performance - Message processing degraded 1h 25m SMS - Regular

Started Jun 08, 2026, 03:03 PM UTC· resolved Jun 08, 2026, 04:28 PM UTC

  1. investigating Jun 08, 2026, 03:03 PM UTC

    Message processing performance is currently degraded. High-priority traffic is not affected. We are currently investigating the issue.

  2. monitoring Jun 08, 2026, 03:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 08, 2026, 04:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 8, 2026 HALO - degraded performance 48m HALO Voice, Inference

Started Jun 08, 2026, 10:05 AM UTC· resolved Jun 08, 2026, 10:53 AM UTC

  1. investigating Jun 08, 2026, 10:05 AM UTC

    We are currently investigating degraded performance affecting HALO. Response times have increased significantly, resulting in reduced service availability. Our team is actively investigating the root cause. Further updates will follow.

  2. resolved Jun 08, 2026, 10:53 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026 Delayed logging of 'regular' non-priority traffic. 5h 40m SMS - Regular

Started Jun 04, 2026, 03:04 PM UTC· resolved Jun 04, 2026, 08:44 PM UTC

  1. investigating Jun 04, 2026, 03:04 PM UTC

    We are currently investigating delays concerning the logging of 'regular' non-priority traffic. Traffic delivery itself is not affected. Only logging and the return of delivery receipts.

  2. resolved Jun 04, 2026, 08:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026 CM Platform - Login Email Delivery Issues. 2h 33m Platform Apps, Email Campaigns

Started Jun 01, 2026, 09:56 AM UTC· resolved Jun 01, 2026, 12:30 PM UTC

  1. investigating Jun 01, 2026, 09:56 AM UTC

    We are currently experiencing an issue affecting email delivery in the Email Campaigns application. Some emails are being delayed or failing to send. This issue was introduced by a maintenance release last week Thursday. We have identified the cause and are actively working on a fix. We apologize for the inconvenience.

  2. investigating Jun 01, 2026, 09:59 AM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 01, 2026, 12:30 PM UTC

    We have reverted our internal maintenance changes made last week. Emails are sending and delivering as normal once again.

Read the full incident report →

Minor May 31, 2026 Email Campaign - Email Delivery Issue 26m Email Campaigns

Started May 31, 2026, 09:28 AM UTC· resolved May 31, 2026, 09:55 AM UTC

  1. investigating May 31, 2026, 09:28 AM UTC

    We are experiencing an issue in the Email Campaigns application that is causing email messages to not be sent.

  2. resolved May 31, 2026, 09:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 28, 2026 Outage - CM.com Platform not fully accessible 1h 43m Seated Ticketing, Ticketing NXTGN, CMS, Global Ticket / Ticketing Museum & Parks and 1 more

Started May 28, 2026, 09:41 AM UTC· resolved May 28, 2026, 11:24 AM UTC

  1. investigating May 28, 2026, 09:41 AM UTC

    We are currently investigating this issue.

  2. investigating May 28, 2026, 09:45 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 28, 2026, 09:47 AM UTC

    We are continuing to investigate this issue.

  4. investigating May 28, 2026, 09:48 AM UTC

    We are continuing to investigate this issue.

  5. identified May 28, 2026, 10:02 AM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring May 28, 2026, 10:29 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved May 28, 2026, 11:24 AM UTC

    This incident has been resolved.

Read the full incident report →