Resolved after 3 hours 54 minutes, affecting Business Messaging API and SMS - High Priority and 1 more, on July 9, 2026.
Fixes have been implemented and traffic processing has resumed. Queued traffic is being processed at the moment. We are monitoring the situation.
Affected components
Update timeline
- investigating Jul 09, 2026, 12:08 PM UTC
Currently the messaging platform performance is degraded. Messages are still accepted and will be processed with a delay. We are working to resolve the issue.
- investigating Jul 09, 2026, 12:26 PM UTC
The cause if the issues has been identified. We are currently working on a solution to resolve the degraded performance.
- identified Jul 09, 2026, 01:20 PM UTC
We are carefully deploying a fix to resolve the problem. Traffic processing performance can degrade and improve again during the rollout.
- monitoring Jul 09, 2026, 02:49 PM UTC
Fixes have been implemented and traffic processing has resumed. Queued traffic is being processed at the moment. We are monitoring the situation.
- resolved Jul 09, 2026, 04:03 PM UTC
This incident has been resolved.
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