Cleo Integration Cloud Outage History

Cleo Integration Cloud is up right now

Cleo Integration Cloud had 14 outages in the last 2 years totaling 60h 43m of downtime — averaging 0.6 incidents per month.

There were 14 Cleo Integration Cloud outages since August 1, 2025 totaling 60h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cleo.com

Major July 2, 2026

WebEDI - partial outage affecting document transmission

Detected by Pingoru
Jul 02, 2026, 01:05 PM UTC
Resolved
Jul 02, 2026, 04:17 PM UTC
Duration
3h 11m
Affected: Cleo WebEDI Portal
Timeline · 5 updates
  1. investigating Jul 02, 2026, 01:05 PM UTC

    Our engineers are actively reviewing two incidents. First, documents sent via the WebEDI portal have stopped delivering as of yesterday afternoon. Second, a number of translation maps are down and failing to produce files.

  2. investigating Jul 02, 2026, 01:49 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 02, 2026, 01:55 PM UTC

    Our engineers have identified and corrected the translation‑map issue, and an update has been deployed. The WebEDI portal delivery issue remains under active investigation.

  4. monitoring Jul 02, 2026, 03:12 PM UTC

    Engineering has resolved both issues, and we are actively monitoring document flow to ensure everything continues running smoothly. If you have any documents that remain in sent status from yesterday afternoon through 9 a.m. CDT today, please restage and resend them.

  5. resolved Jul 02, 2026, 04:17 PM UTC

    Engineering has resolved the translation‑map and data‑transmission issues. All services are functioning normally, and data flow has been verified.

Read the full incident report →

Major June 23, 2026

Cleo WebEDI unable to create response documents

Detected by Pingoru
Jun 23, 2026, 08:19 PM UTC
Resolved
Jun 23, 2026, 09:28 PM UTC
Duration
1h 9m
Affected: Cleo WebEDI Portal
Timeline · 6 updates
  1. investigating Jun 23, 2026, 08:19 PM UTC

    A error is being encountered why creating response documents to orders in the Cleo WebEDI portal. Our team is actively investigating the issue and will provide an update when available.

  2. investigating Jun 23, 2026, 08:56 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 23, 2026, 08:56 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 23, 2026, 08:59 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Jun 23, 2026, 09:01 PM UTC

    Our engineers have implemented an update and response document creation is working. We will continue to monitor to ensure that processing is working as expected.

  6. resolved Jun 23, 2026, 09:28 PM UTC

    Resolved - Our engineers have applied a fix. Cleo WebEDI portal appears to be performing as expected and have confirmed through active monitoring.

Read the full incident report →

Minor May 7, 2026

Cleo Integration Cloud: CIC Router - Inbound and Outbound Processing Delay

Detected by Pingoru
May 07, 2026, 07:05 PM UTC
Resolved
May 07, 2026, 10:43 PM UTC
Duration
3h 37m
Affected: Cleo Integration Cloud - Router
Timeline · 6 updates
  1. investigating May 07, 2026, 07:05 PM UTC

    Cleo Engineers were alerted to a condition causing intermittent delay's in scheduled inbound and outbound processes. Our team is actively investigating.

  2. investigating May 07, 2026, 08:18 PM UTC

    Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes.

  3. identified May 07, 2026, 09:14 PM UTC

    Cleo Integration Cloud services are performing as normal and are confirmed through monitoring. Cleo Engineers have identified the issue and are working to apply a change to ensure that all processing is being scheduled as expected.

  4. identified May 07, 2026, 09:41 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 07, 2026, 09:44 PM UTC

    Cleo Engineers have applied changes and are closely monitoring to ensure that all processing is being scheduled as expected.

  6. resolved May 07, 2026, 10:43 PM UTC

    Cleo Engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Read the full incident report →

Minor February 25, 2026

Cleo Integration Cloud: API Provider Failures

Detected by Pingoru
Feb 25, 2026, 09:18 AM UTC
Resolved
Feb 25, 2026, 09:18 AM UTC
Duration
—
Affected: Cleo Integration Cloud - API Gateway
Timeline · 1 update
  1. resolved Feb 25, 2026, 09:18 AM UTC

    Cleo Engineers were alerted to a condition that intermittently affected API Provider connectivity for CIC customers. Between February 24, 1:00 PM CDT and February 25, 1:30 AM CDT, approximately 7% of API requests to the API Provider experienced HTTP 500 (Internal Server Error) responses. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo Engineers applied a fix to resolve the issue and have confirmed through monitoring that all Cleo Integration Cloud Services are performing as normal. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Read the full incident report →

Minor February 13, 2026

Cleo Integration Cloud: CIC Integration Engine - Amazon Selling Partner API Failures

Detected by Pingoru
Feb 13, 2026, 08:33 PM UTC
Resolved
Feb 13, 2026, 10:31 PM UTC
Duration
1h 58m
Affected: Cleo Integration Cloud - Integration Engine
Timeline · 3 updates
  1. identified Feb 13, 2026, 08:33 PM UTC

    Cleo Engineers have been alerted to a condition affecting Amazon Selling Partner API. CIC is experiencing API call failures to the Amazon Selling Partner API. Engineers have identified the issue and are actively working to correct it.

  2. identified Feb 13, 2026, 09:55 PM UTC

    Cleo Engineers are continuing to actively work on correcting the issue affecting Amazon Selling Partner API failures.

  3. resolved Feb 13, 2026, 10:31 PM UTC

    Cleo Engineers have applied a fix to the condition affecting the Amazon Selling Partner API. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Read the full incident report →

Major October 14, 2025

Cleo Integration Cloud: Integration Engine - API failures

Detected by Pingoru
Oct 14, 2025, 08:30 PM UTC
Resolved
Oct 14, 2025, 08:42 PM UTC
Duration
11m
Affected: Cleo Integration Cloud - Integration Engine
Timeline · 2 updates
  1. identified Oct 14, 2025, 08:30 PM UTC

    Cleo Engineers were alerted and identified a condition with the CIC - Integration Engine between 14:02 and 14:36 CDT. Only 10 percent of customers who use API processing were affected.

  2. resolved Oct 14, 2025, 08:42 PM UTC

    Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Read the full incident report →

Major October 6, 2025

CIC - WebEDI - Latency with document injection to WebEDI

Detected by Pingoru
Oct 06, 2025, 12:37 PM UTC
Resolved
Oct 06, 2025, 04:44 PM UTC
Duration
4h 7m
Affected: Cleo Solution CenterCleo WebEDI Portal
Timeline · 5 updates
  1. investigating Oct 06, 2025, 12:37 PM UTC

    There is a latency issue with the document injection process to WebEDI. This is currently being investigated by the development team.

  2. identified Oct 06, 2025, 12:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 06, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 06, 2025, 03:51 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 06, 2025, 04:44 PM UTC

    This incident has been resolved, and documents are processing as expected.

Read the full incident report →

Minor September 26, 2025

Cleo Integration Cloud: CIC Cockpit - Delay in CIC Cockpit visibility

Detected by Pingoru
Sep 26, 2025, 08:08 PM UTC
Resolved
Sep 26, 2025, 11:05 PM UTC
Duration
2h 56m
Affected: CIC Cockpit
Timeline · 4 updates
  1. investigating Sep 26, 2025, 08:08 PM UTC

    Cleo Engineers have identified a latency issue with CIC Cockpit, which may affect the experience of some customers while using CIC Cockpit. Note: At this time, inbound and outbound transactions are processing as normal. Cleo engineers are continuing to investigate and will provide periodic updates.

  2. identified Sep 26, 2025, 08:52 PM UTC

    Cleo engineers have identified the underlying cause and are working on immediate corrective actions to CIC Cockpit. We will continue to provide periodic updates.

  3. monitoring Sep 26, 2025, 09:44 PM UTC

    Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility.

  4. resolved Sep 26, 2025, 11:05 PM UTC

    All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Read the full incident report →

Notice September 5, 2025

Cleo Integration Cloud: CIC Engine, Protocol Engine - AS2 and SFTP protocols

Detected by Pingoru
Sep 05, 2025, 07:09 AM UTC
Resolved
Sep 05, 2025, 07:09 AM UTC
Duration
—
Affected: Cleo Integration Cloud - Protocol Engine
Timeline · 1 update
  1. resolved Sep 05, 2025, 07:09 AM UTC

    Cleo engineers were alerted by internal system monitoring to a connectivity issue impacting a subset of customers using AS2 and SFTP protocols between 00:10 CDT and 00:45 CDT. A fix has been successfully deployed, and ongoing monitoring confirmed that all transactions are now processing as expected. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.

Read the full incident report →

Minor August 18, 2025

Cleo Integration Cloud: CIC Cockpit - Delayed Messages visibility

Detected by Pingoru
Aug 18, 2025, 04:13 PM UTC
Resolved
Aug 18, 2025, 05:35 PM UTC
Duration
1h 21m
Affected: CIC Cockpit
Timeline · 2 updates
  1. monitoring Aug 18, 2025, 04:13 PM UTC

    Cleo engineers have been notified of latency in message visibility, which may affect the UI experience of all customers using CIC Cockpit. All Inbound/Outbound transactions continue to process normally. Cleo engineers have applied a fix. We will continue to monitor and provide periodic updates over the next 2 hours, as latency is reduced.

  2. resolved Aug 18, 2025, 05:35 PM UTC

    All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Read the full incident report →

Critical August 7, 2025

Cleo Integration Cloud: CIC Engine, Inbound/Outbound Transaction Delays

Detected by Pingoru
Aug 07, 2025, 05:12 PM UTC
Resolved
Aug 07, 2025, 09:58 PM UTC
Duration
4h 46m
Affected: Cleo Integration Cloud - Protocol Engine
Timeline · 6 updates
  1. investigating Aug 07, 2025, 05:12 PM UTC

    Cleo Engineers have been alerted to a condition starting at 11:34 CST that is causing delay in inbound/outbound processes for a subset of customers. Our team is actively investigating.

  2. investigating Aug 07, 2025, 06:24 PM UTC

    Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes for all customers. We will continue to provide periodic updates.

  3. identified Aug 07, 2025, 06:41 PM UTC

    Cleo Engineers have applied changes and are closely monitoring to ensure that all processing is being scheduled as expected.

  4. monitoring Aug 07, 2025, 06:46 PM UTC

    Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected.

  5. monitoring Aug 07, 2025, 06:49 PM UTC

    Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected. Inbound data is processing, and all Outbound data is caught up.

  6. resolved Aug 07, 2025, 09:58 PM UTC

    Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.

Read the full incident report →

Major August 5, 2025

WebEDI Registration & Testing Portal Outage

Detected by Pingoru
Aug 05, 2025, 04:39 PM UTC
Resolved
Aug 05, 2025, 07:46 PM UTC
Duration
3h 7m
Affected: Cleo WebEDI Portal
Timeline · 5 updates
  1. investigating Aug 05, 2025, 04:39 PM UTC

    Customers attempting to connect to the Registration and Testing Portals are encountering an error accessing the portals. Our team is actively investigating the issue and we will provide updates as soon as possible.

  2. investigating Aug 05, 2025, 05:43 PM UTC

    We are continuing to investigate the issue and will provide an update once it becomes available.

  3. investigating Aug 05, 2025, 06:53 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 05, 2025, 06:54 PM UTC

    Issue has been identified, and a fix has been implemented. We are actively monitoring the issue.

  5. resolved Aug 05, 2025, 07:46 PM UTC

    Full functionality of the WebEDI Registration and Testing Portals is restored and have been confirmed through monitoring. An RCA will be available in 5 business days.

Read the full incident report →

Notice August 1, 2025

Cleo WebEDI - Outbound Processing Interruption

Detected by Pingoru
Aug 01, 2025, 02:51 PM UTC
Resolved
Aug 01, 2025, 02:51 PM UTC
Duration
—
Affected: Cleo WebEDI Portal
Timeline · 1 update
  1. resolved Aug 01, 2025, 02:51 PM UTC

    Customers attempting to send documents from WebEDI were encountering an error during the sending process. The send function was temporarily interrupted within the WebEDI portal. This also affected integrated customers that had the auto send function enabled.

Read the full incident report →