Cleo Integration Cloud incident
WebEDI - partial outage affecting document transmission
Cleo Integration Cloud experienced a major incident on July 2, 2026 affecting Cleo WebEDI Portal, lasting 3h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2026, 01:05 PM UTC
Our engineers are actively reviewing two incidents. First, documents sent via the WebEDI portal have stopped delivering as of yesterday afternoon. Second, a number of translation maps are down and failing to produce files.
- investigating Jul 02, 2026, 01:49 PM UTC
We are continuing to investigate this issue.
- identified Jul 02, 2026, 01:55 PM UTC
Our engineers have identified and corrected the translation‑map issue, and an update has been deployed. The WebEDI portal delivery issue remains under active investigation.
- monitoring Jul 02, 2026, 03:12 PM UTC
Engineering has resolved both issues, and we are actively monitoring document flow to ensure everything continues running smoothly. If you have any documents that remain in sent status from yesterday afternoon through 9 a.m. CDT today, please restage and resend them.
- resolved Jul 02, 2026, 04:17 PM UTC
Engineering has resolved the translation‑map and data‑transmission issues. All services are functioning normally, and data flow has been verified.