Cleo Integration Cloud incident
Cleo Integration Cloud: CIC Cockpit - Delay in Message Visibility
Cleo Integration Cloud experienced a minor incident on September 22, 2025 affecting CIC Cockpit, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 02:25 PM UTC
Cleo Engineers are investigating an issue delaying message visibility which may affect the user experience for some customers while using CIC Cockpit.
- investigating Sep 22, 2025, 03:48 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 05:03 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 06:29 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 08:07 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2025, 09:06 PM UTC
At this time, some customers may still be experiencing delays in the Messages view in CIC Cockpit. Cleo engineers are continuing to investigate and will provide periodic updates.
- identified Sep 23, 2025, 12:32 AM UTC
Cleo Engineers have identified the message visibility issue and are working towards a solution to restore operations.
- identified Sep 23, 2025, 02:21 AM UTC
Cleo Engineers are applying a potential fix to address the delays in the Messages view in CIC Cockpit. We will continue to provide periodic updates.
- monitoring Sep 23, 2025, 04:58 AM UTC
Cleo Engineers have now applied a potential fix and are monitoring the situation.
- monitoring Sep 23, 2025, 06:56 AM UTC
Cleo Engineers are actively monitoring the CIC. We will continue to provide periodic updates.
- monitoring Sep 23, 2025, 09:45 AM UTC
Cleo Engineers are actively monitoring the CIC and we will continue to provide periodic updates.
- monitoring Sep 23, 2025, 12:39 PM UTC
Cleo Engineers have applied an additional potential fix to address the delays in the visibility of Messages in the CIC Cockpit. We will continue to monitor and provide periodic updates.
- investigating Sep 23, 2025, 01:59 PM UTC
After applying the fix and monitoring the system, the message visibility delays are reduced, but not eliminated. Cleo Engineers are continuing to investigate.
- investigating Sep 23, 2025, 03:19 PM UTC
After applying the fix and monitoring the system, the Message visibility delays are reduced, but not eliminated. Further, a subset of customers experienced delays in Job visibility however, the issue did not impact Job execution. Cleo Engineers are continuing to investigate
- investigating Sep 23, 2025, 04:45 PM UTC
Cleo Engineers are continuing to work towards corrective actions to address the message visibility delays.
- investigating Sep 23, 2025, 06:04 PM UTC
As message visibility delays are still present, Cleo engineers are continuing to investigate and will provide periodic updates.
- investigating Sep 23, 2025, 08:04 PM UTC
Cleo Engineers are continuing to investigate visibility delays.
- investigating Sep 23, 2025, 10:30 PM UTC
We are no longer experiencing delays in the Messages view. However, Cleo Engineers are continuing to investigate.
- monitoring Sep 23, 2025, 10:50 PM UTC
Cleo Engineers have applied a fix to CIC Cockpit. All CIC Cockpit services and capabilities are performing as normal. CIC Cockpit is no longer experiencing delays in the Messages view. Cleo Engineers will continue to monitor.
- resolved Sep 24, 2025, 12:40 AM UTC
All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.