Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Engine, Protocol Engine - AS2 and SFTP protocols

Notice Resolved View vendor source →

Cleo Integration Cloud experienced a notice incident on September 5, 2025 affecting Cleo Integration Cloud - Protocol Engine, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 07:09 AM UTC
Resolved
Sep 05, 2025, 07:09 AM UTC
Duration
—
Detected by Pingoru
Sep 05, 2025, 07:09 AM UTC

Affected components

Cleo Integration Cloud - Protocol Engine

Update timeline

  1. resolved Sep 05, 2025, 07:09 AM UTC

    Cleo engineers were alerted by internal system monitoring to a connectivity issue impacting a subset of customers using AS2 and SFTP protocols between 00:10 CDT and 00:45 CDT. A fix has been successfully deployed, and ongoing monitoring confirmed that all transactions are now processing as expected. Cleo will provide an official RCA through the Services Update section in CIC within the next 5 business days.