Cleo Integration Cloud incident

CIC - WebEDI - Latency with document injection to WebEDI

Major Resolved View vendor source →

Cleo Integration Cloud experienced a major incident on October 6, 2025 affecting Cleo Solution Center and Cleo WebEDI Portal, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2025, 12:37 PM UTC
Resolved
Oct 06, 2025, 04:44 PM UTC
Duration
4h 7m
Detected by Pingoru
Oct 06, 2025, 12:37 PM UTC

Affected components

Cleo Solution CenterCleo WebEDI Portal

Update timeline

  1. investigating Oct 06, 2025, 12:37 PM UTC

    There is a latency issue with the document injection process to WebEDI. This is currently being investigated by the development team.

  2. identified Oct 06, 2025, 12:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 06, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 06, 2025, 03:51 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 06, 2025, 04:44 PM UTC

    This incident has been resolved, and documents are processing as expected.