Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Cockpit - Delayed Messages visibility

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on August 18, 2025 affecting CIC Cockpit, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2025, 04:13 PM UTC
Resolved
Aug 18, 2025, 05:35 PM UTC
Duration
1h 21m
Detected by Pingoru
Aug 18, 2025, 04:13 PM UTC

Affected components

CIC Cockpit

Update timeline

  1. monitoring Aug 18, 2025, 04:13 PM UTC

    Cleo engineers have been notified of latency in message visibility, which may affect the UI experience of all customers using CIC Cockpit. All Inbound/Outbound transactions continue to process normally. Cleo engineers have applied a fix. We will continue to monitor and provide periodic updates over the next 2 hours, as latency is reduced.

  2. resolved Aug 18, 2025, 05:35 PM UTC

    All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.