Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Engine, Inbound/Outbound Transaction Delays

Critical Resolved View vendor source →

Cleo Integration Cloud experienced a critical incident on August 7, 2025 affecting Cleo Integration Cloud - Protocol Engine, lasting 4h 46m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2025, 05:12 PM UTC
Resolved
Aug 07, 2025, 09:58 PM UTC
Duration
4h 46m
Detected by Pingoru
Aug 07, 2025, 05:12 PM UTC

Affected components

Cleo Integration Cloud - Protocol Engine

Update timeline

  1. investigating Aug 07, 2025, 05:12 PM UTC

    Cleo Engineers have been alerted to a condition starting at 11:34 CST that is causing delay in inbound/outbound processes for a subset of customers. Our team is actively investigating.

  2. investigating Aug 07, 2025, 06:24 PM UTC

    Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes for all customers. We will continue to provide periodic updates.

  3. identified Aug 07, 2025, 06:41 PM UTC

    Cleo Engineers have applied changes and are closely monitoring to ensure that all processing is being scheduled as expected.

  4. monitoring Aug 07, 2025, 06:46 PM UTC

    Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected.

  5. monitoring Aug 07, 2025, 06:49 PM UTC

    Cleo Engineers are continuing to monitor to ensure that all processing is being scheduled as expected. Inbound data is processing, and all Outbound data is caught up.

  6. resolved Aug 07, 2025, 09:58 PM UTC

    Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.