Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Integration Engine - Amazon Selling Partner API Failures

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on February 13, 2026 affecting Cleo Integration Cloud - Integration Engine, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 08:33 PM UTC
Resolved
Feb 13, 2026, 10:31 PM UTC
Duration
1h 58m
Detected by Pingoru
Feb 13, 2026, 08:33 PM UTC

Affected components

Cleo Integration Cloud - Integration Engine

Update timeline

  1. identified Feb 13, 2026, 08:33 PM UTC

    Cleo Engineers have been alerted to a condition affecting Amazon Selling Partner API. CIC is experiencing API call failures to the Amazon Selling Partner API. Engineers have identified the issue and are actively working to correct it.

  2. identified Feb 13, 2026, 09:55 PM UTC

    Cleo Engineers are continuing to actively work on correcting the issue affecting Amazon Selling Partner API failures.

  3. resolved Feb 13, 2026, 10:31 PM UTC

    Cleo Engineers have applied a fix to the condition affecting the Amazon Selling Partner API. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.