Cleo Integration Cloud incident
Cleo WebEDI unable to create response documents
Cleo Integration Cloud experienced a major incident on June 23, 2026 affecting Cleo WebEDI Portal, lasting 1h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 23, 2026, 08:19 PM UTC
A error is being encountered why creating response documents to orders in the Cleo WebEDI portal. Our team is actively investigating the issue and will provide an update when available.
- investigating Jun 23, 2026, 08:56 PM UTC
We are continuing to investigate this issue.
- identified Jun 23, 2026, 08:56 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 23, 2026, 08:59 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 23, 2026, 09:01 PM UTC
Our engineers have implemented an update and response document creation is working. We will continue to monitor to ensure that processing is working as expected.
- resolved Jun 23, 2026, 09:28 PM UTC
Resolved - Our engineers have applied a fix. Cleo WebEDI portal appears to be performing as expected and have confirmed through active monitoring.