Is Cleo Integration Cloud down?

Cleo Engineers were alerted to an issue affecting API Provider connectivity for CIC customers caused by an expired certificate. Upon investigation, the certificate was renewed and service was restored. Monitoring has confirmed that API Provider connectivity is operating normally and no further issues have been detected. Cleo will publish an official RCA in the Services Update section within CIC within the next five business days.

Our engineers are actively reviewing two incidents. First, documents sent via the WebEDI portal have stopped delivering as of yesterday afternoon. Second, a number of translation maps are down and failing to produce files.

We are continuing to investigate this issue.

Our engineers have identified and corrected the translation‑map issue, and an update has been deployed. The WebEDI portal delivery issue remains under active investigation.

Engineering has resolved both issues, and we are actively monitoring document flow to ensure everything continues running smoothly. If you have any documents that remain in sent status from yesterday afternoon through 9 a.m. CDT today, please restage and resend them.

Engineering has resolved the translation‑map and data‑transmission issues. All services are functioning normally, and data flow has been verified.

A error is being encountered why creating response documents to orders in the Cleo WebEDI portal. Our team is actively investigating the issue and will provide an update when available.

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

Our engineers have implemented an update and response document creation is working. We will continue to monitor to ensure that processing is working as expected.

Resolved - Our engineers have applied a fix. Cleo WebEDI portal appears to be performing as expected and have confirmed through active monitoring.

Cleo Engineers were alerted to a condition causing intermittent delay's in scheduled inbound and outbound processes. Our team is actively investigating.

Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo Engineers are continuing the investigation to determine the cause of the delay in scheduled inbound and outbound processes.

Cleo Integration Cloud services are performing as normal and are confirmed through monitoring. Cleo Engineers have identified the issue and are working to apply a change to ensure that all processing is being scheduled as expected.

We are continuing to work on a fix for this issue.

Cleo Engineers have applied changes and are closely monitoring to ensure that all processing is being scheduled as expected.

Cleo Engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.