Is Cleo Integration Cloud down?

Our engineers are actively reviewing an incident. Documents sent via the WebEDI portal have stopped delivering as of this morning at approximately 5:03am MST. Will provide updates as they become available.

Our engineers have identified and resolved the issue, and document flow has been successfully restored. We will continue to closely monitor processing to ensure stability. If you have any documents currently in the Sent folder with a status of "Send Failed" or "Failed Validation," please restage and retransmit those documents. This will ensure that any documents impacted during the interruption are successfully delivered.

Engineering has resolved the data‑transmission issues. All services are functioning normally, and data flow has been verified.

Cleo Engineers have been alerted to a condition that may be affecting API Provider transactions for a small subset of customers. Our team is actively investigating.

Cleo engineers have applied a fix to address the issue. We are actively monitoring document flow to ensure everything continues running smoothly.

Cleo Engineers have confirmed through monitoring that all Cleo Integration Cloud API Provider transactions are processing as normal. Between September 3, 4:58 PM CDT and 11:44 PM CDT, approximately 11% of API requests to the API Provider may have experienced delays. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo will publish an official RCA in the Services Update section within CIC within the next five business days.