Cleo Integration Cloud incident
Cleo Integration Cloud: API Provider Failures
Cleo Integration Cloud experienced a minor incident on February 25, 2026 affecting Cleo Integration Cloud - API Gateway, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Feb 25, 2026, 09:18 AM UTC
Cleo Engineers were alerted to a condition that intermittently affected API Provider connectivity for CIC customers. Between February 24, 1:00 PM CDT and February 25, 1:30 AM CDT, approximately 7% of API requests to the API Provider experienced HTTP 500 (Internal Server Error) responses. Customers with configured retry mechanisms would have experienced successful processing for the majority of retried requests. Cleo Engineers applied a fix to resolve the issue and have confirmed through monitoring that all Cleo Integration Cloud Services are performing as normal. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.