Cleo Integration Cloud incident

Cleo Integration Cloud: CIC Cockpit - Delay in CIC Cockpit visibility

Minor Resolved View vendor source →

Cleo Integration Cloud experienced a minor incident on September 26, 2025 affecting CIC Cockpit, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 08:08 PM UTC
Resolved
Sep 26, 2025, 11:05 PM UTC
Duration
2h 56m
Detected by Pingoru
Sep 26, 2025, 08:08 PM UTC

Affected components

CIC Cockpit

Update timeline

  1. investigating Sep 26, 2025, 08:08 PM UTC

    Cleo Engineers have identified a latency issue with CIC Cockpit, which may affect the experience of some customers while using CIC Cockpit. Note: At this time, inbound and outbound transactions are processing as normal. Cleo engineers are continuing to investigate and will provide periodic updates.

  2. identified Sep 26, 2025, 08:52 PM UTC

    Cleo engineers have identified the underlying cause and are working on immediate corrective actions to CIC Cockpit. We will continue to provide periodic updates.

  3. monitoring Sep 26, 2025, 09:44 PM UTC

    Cleo engineers have applied a fix and are closely monitoring CIC Cockpit to confirm restoration of normal performance and visibility.

  4. resolved Sep 26, 2025, 11:05 PM UTC

    All CIC Cockpit services and capabilities appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.