Cleo Integration Cloud incident

Cleo Integration Cloud: Integration Engine - API failures

Major Resolved View vendor source →

Cleo Integration Cloud experienced a major incident on October 14, 2025 affecting Cleo Integration Cloud - Integration Engine, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 14, 2025, 08:30 PM UTC
Resolved
Oct 14, 2025, 08:42 PM UTC
Duration
11m
Detected by Pingoru
Oct 14, 2025, 08:30 PM UTC

Affected components

Cleo Integration Cloud - Integration Engine

Update timeline

  1. identified Oct 14, 2025, 08:30 PM UTC

    Cleo Engineers were alerted and identified a condition with the CIC - Integration Engine between 14:02 and 14:36 CDT. Only 10 percent of customers who use API processing were affected.

  2. resolved Oct 14, 2025, 08:42 PM UTC

    Cleo engineers have applied a fix. All Cleo Integration Cloud services appear to be performing as normal and are confirmed through monitoring. Cleo will provide an RCA through the Services Update section in CIC within the next 5 business days.