Cleo Integration Cloud incident

WebEDI Registration & Testing Portal Outage

Major Resolved View vendor source →

Cleo Integration Cloud experienced a major incident on August 5, 2025 affecting Cleo WebEDI Portal, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2025, 04:39 PM UTC
Resolved
Aug 05, 2025, 07:46 PM UTC
Duration
3h 7m
Detected by Pingoru
Aug 05, 2025, 04:39 PM UTC

Affected components

Cleo WebEDI Portal

Update timeline

  1. investigating Aug 05, 2025, 04:39 PM UTC

    Customers attempting to connect to the Registration and Testing Portals are encountering an error accessing the portals. Our team is actively investigating the issue and we will provide updates as soon as possible.

  2. investigating Aug 05, 2025, 05:43 PM UTC

    We are continuing to investigate the issue and will provide an update once it becomes available.

  3. investigating Aug 05, 2025, 06:53 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 05, 2025, 06:54 PM UTC

    Issue has been identified, and a fix has been implemented. We are actively monitoring the issue.

  5. resolved Aug 05, 2025, 07:46 PM UTC

    Full functionality of the WebEDI Registration and Testing Portals is restored and have been confirmed through monitoring. An RCA will be available in 5 business days.