Cisco Secure Access Outage History

We are investigating a potential issue with SWG FQDN service affecting customers connecting to the India, Asia, Europe Region across Multiple data center. Customer will not be able to access as SWG FQDN as the Service is not be able resolve the IP Cisco is currently working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are currently investigating an issue involving fail-open for DLP affecting services in the London region. Our teams are working to identify the cause and will provide updates as more information becomes available. Thank you for your patience and understanding. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your support as we work to enhance your Cisco Secure Access experience.

We are currently addressing connectivity issues with services in the Riyadh and Jeddah data centers, affecting resources such as RAVPN and FWAAS. Our engineering teams are actively investigating to identify the cause and restore full functionality. Updates will be provided as more information becomes available. Thank you for your patience and understanding. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are continuing to investigate this issue.

We are continuing to investigate connectivity issues affecting services in the Riyadh and Jeddah data centers, including Remote Access VPN (RAVPN) and Firewall as a Service (FWaaS). This impact is related to upstream regional infrastructure dependencies in the Middle East (UAE) region. Our engineering teams are actively working to mitigate the impact and restore full service functionality.

The firewall synchronization issue has been mitigated by transitioning traffic to an alternate regional endpoint. FireWall as a Service functionality has been restored, and is operating normally. We will continue to monitor the system to ensure sustained stability.

We are continuing to investigate this issue with Remote Access VPN (RAVPN)

The remediation work for Riyadh for the RAVPN team has been successful. Team is now working on Jeddah DC

We are currently investigating a service availability issue affecting Secure Access in the Dubai. Some users may experience timeouts and difficulties accessing resources. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are continuing to investigate this issue.

We are currently investigating an issue impacting one feature within the Investigate dashboard, specifically the DNS query volume. This affects the visibility of query volume data in the UI. All other Umbrella services, including DNS resolution, traffic handling, and policy enforcement, remain fully operational. Our team is actively working to restore normal data processing for the affected dashboard feature and will provide updates as they become available.

We are currently investigating an issue affecting Secure Access services in the Singapore (ap-southeast-1) and Stockholm ( eu-north-1_1_0) data centers. Some customers may be unable to access newly created private resources at this time. Our engineering teams are actively working to identify the cause and restore full functionality as quickly as possible. We will provide updates as more information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are still investigating the issue affecting Secure Access services in the Singapore (ap-southeast-1) and Stockholm (eu-north-1_1_0) data centers. Updates will be provided as more information becomes available. Thank you for your patience and understanding.

A backend mitigation has been implemented and we are working to confirm its effectiveness. Investigation into the root cause remains ongoing.

As part of our ongoing investigation, we have redirected traffic away from a subset of our infrastructure to test for service restoration. We are observing system behavior over the next several minutes to validate the effectiveness of this change. We appreciate your patience as we work toward a resolution.

We are currently investigating a service availability issue affecting Secure Access in the Osaka, Tokyo, and Sydney regions. Some users may experience difficulties accessing resources through the application portal or private connections. Our teams are actively working to identify the cause and restore full service as quickly as possible. We will share updates as more information becomes available. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions or need assistance, please contact our support team. Thank you for your understanding and support as we work to enhance your Cisco Secure Access experience.

We are investigating a potential issue with the Reserved IP service affecting customers connecting to the sa-east110, us-west210, and us-west211 data centers. Multiple reserved IPs are currently not reachable in these regions. As a result, network traffic may not pass through the affected reserved IPs, which could cause network connectivity issues for impacted customers. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.

We are currently encountering delays in the propagation of firewall policy changes in the Mumbai, Middle East, and Saudi Arabia regions. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

Our engineering team is actively investigating the issue. We will provide another update as soon as any new information becomes available.

We are investigating an issue affecting Cisco Secure Access, where some customers may be experiencing issues with loading ZTNA posture profiles. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are still actively investigating the issue where some customers are experiencing ZTNA posture profiles not loading for multiple users. In addition, we have identified that VPN posture profiles are also impacted.

We are investigating an issue affecting the Cisco Secure Access Dashboard, where some customers are unable to open the Digital Experience element, including Experience Insights and ZTNA posture, within the dashboard. Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution. We are committed to restoring full service as quickly as possible. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time

We are still actively investigating the issue affecting access to the Digital Experience elements within the Cisco Secure Access Dashboard.We appreciate your patience and will provide updates as soon as new information becomes available.

We are currently experiencing loss of network connectivity at our Miami data center. As a result, all services hosted in this Data center are currently unavailable. Our engineering team is currently moving services out of rotation to backup datacenter and restore the services. We’re Here to Help If you have any questions or need assistance, please contact our support team.