Cisco Secure Access incident

Cisco Secure Access - Scanning/AV latency in US East (Virginia)

Cisco Secure Access experienced a notice incident on June 30, 2026 affecting Web Security, lasting 23m. The incident has been resolved; the full update timeline is below.

Started: Jun 30, 2026, 06:37 PM UTC
Resolved: Jun 30, 2026, 07:00 PM UTC
Duration: 23m
Detected by Pingoru: Jun 30, 2026, 06:37 PM UTC

Affected components

Web Security

Update timeline

investigating Jun 30, 2026, 06:37 PM UTC

We are providing a retroactive update to clarify the customer impact timeline and affected services for this incident. Between 16:18 UTC and 18:25 UTC on June 30, 2026, customers using Scanning and AV services in the US East DCV2 site may have experienced increased latency during file scanning and AV inspection. The issue has been mitigated. Our engineering teams continue to monitor service stability and investigate the underlying cause. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this incident.
resolved Jun 30, 2026, 07:00 PM UTC

The issue has been mitigated. We’re Here to Help If you have any questions or need assistance, please contact our support team.