Cisco Secure Access incident
AVC Fail-Open with App Control Connection Timeout - Mexico Region
Cisco Secure Access experienced a minor incident on June 2, 2026 affecting Data Loss Prevention and Policy Enforcement and 1 more component, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
Data Loss PreventionPolicy EnforcementWeb Security
Update timeline
- investigating Jun 02, 2026, 08:49 PM UTC
An incident occurred affecting customers in Mexico (mx-central-1) using Application Visibility and Control (AVC). The issue began at 19:52 UTC and was resolved at 20:27 UTC, resulting in a total duration of 35 minutes. During this period, some customers may have experienced incorrect policies applied by the AVC service.
- resolved Jun 02, 2026, 08:54 PM UTC
The issue has now been resolved, and normal service has been restored. We apologize for any inconvenience caused and appreciate your patience while we addressed the problem.