Cisco Secure Access incident
Cisco Secure Access - Web security inspection fail-open scenarios - China
Cisco Secure Access experienced a minor incident on June 14, 2026 affecting Web Security, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2026, 07:02 PM UTC
We are investigating a potential issue affecting Web security inspection services in China. Customers using Web Security in this region may experience fail-open scenarios for certain DLP or file inspection workflows. In these cases, affected traffic may not be evaluated as expected against configured inspection policies. General connectivity and web browsing are not expected to be impacted. Our engineering team is actively investigating the issue and working to restore normal inspection behavior. Updates and additional details will be provided as new information becomes available. We appreciate your patience and understanding during this time.
- identified Jun 14, 2026, 07:41 PM UTC
We have identified the issue affecting Web security inspection services in China and are actively working on a fix. We will provide additional updates as work progresses and when normal inspection behavior has been restored.
- resolved Jun 14, 2026, 07:55 PM UTC
The issue affecting SWG security inspection services in China has been resolved. Customers using SWG in this region should no longer experience fail-open scenarios for the affected DLP or file inspection workflows. Normal inspection behavior has been restored. We appreciate your patience and understanding during this incident.