Cisco Secure Access incident
Cisco Secure Access - Core service components Partial outage- Europe (Germany)
Cisco Secure Access experienced a major incident on June 5, 2026 affecting API and Cisco Secure Client and 1 more component, lasting 3h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2026, 08:55 AM UTC
We are investigating a potential issue with all service affecting customers connecting to the Eu Central data center. Core service components of Cisco Secure Access are currently experiencing issues within the EU (Central 1) Our engineering team is actively working to confirm the impact, identify the root cause, and implement a resolution.Updates and additional details will be provided as new information becomes available.
- investigating Jun 05, 2026, 09:01 AM UTC
We are continuing to investigate this issue.
- investigating Jun 05, 2026, 12:31 PM UTC
The issue affecting all the core components in Europe (Germany) has been resolved. All services are now operating normally. We apologize for any inconvenience caused and thank you for your patience. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.
- resolved Jun 05, 2026, 12:31 PM UTC
This incident has been resolved.