Cisco Secure Access incident
Cisco Secure Access - Remote Access VPN Update Issue - China
Cisco Secure Access experienced a minor incident on May 27, 2026 affecting Remote Access VPN, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2026, 07:03 AM UTC
We are currently investigating an issue affecting Remote Access VPN profile updates in our China region. Some users may notice that recent changes to their VPN settings are not reflecting as expected. Our teams are working to identify the root cause and restore service as quickly as possible. Updates will be provided as more information becomes available. Thank you for your patience and understanding.
- identified May 27, 2026, 07:25 AM UTC
We have identified the cause of the issue affecting Remote Access VPN profile updates in the China region. This was due to a system synchronization error that prevented recent configuration changes from being applied correctly. Our team is currently updating the affected system components to ensure all settings are correctly applied. We are working to restore full service functionality as quickly as possible.
- resolved May 27, 2026, 07:41 AM UTC
Our team has successfully applied the necessary updates, and all services are now operating normally. We’re Here to Help If you have any questions, please contact our support team. Thank you for your understanding as we improve your Cisco Secure Access experience.