Resolved after 3 hours 56 minutes, affecting Student Records (SIMS Online), on August 7, 2026.
The issue affecting access to SIMS has now been resolved. All services are operating normally, and impacted users should now be able to log in successfully. Thank you for your patience while we investigated and resolved this issue.
Affected components
Update timeline
- investigating Aug 07, 2026, 08:13 AM UTC
We are aware of an issue affecting access to SIMS for some users. Our technical teams are currently investigating and will provide further updates as soon as more information becomes available.
- identified Aug 07, 2026, 08:32 AM UTC
The cause of the SIMS access issue has now been identified, and our engineers are actively restoring access for affected users. Users who are unable to log in are advised to retry periodically, as access is being restored on an ongoing basis.
- resolved Aug 07, 2026, 12:10 PM UTC
The issue affecting access to SIMS has now been resolved. All services are operating normally, and impacted users should now be able to log in successfully. Thank you for your patience while we investigated and resolved this issue.
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