Cardiff University incident
IT Service Disruption - Multiple Services Impacted
Resolved after 21 days 7 hours, on October 2, 2026.
The issue has been identified, and a workaround put in place while University IT works with the vendor to implement a permanent fix.
Update timeline
- investigating Oct 02, 2026, 08:16 AM UTC
University IT is aware of an issue that has caused disruption to multiple IT Services. Though most services have recovered, there may still be some services impacted and we are working to resolve any outstanding issues as quickly as possible. Please continue to report issues through the normal channels. We apologise for any inconvenience this is causing.
- investigating Oct 02, 2026, 10:40 AM UTC
We are aware of an issue this morning that has caused disruption to multiple IT services. Most of the affected systems now appear to have stabilised, however there are still reported issues in some areas. We are continuing to investigate the underlying issue with a view to ensuring full resolution. Please continue to report any issues through the normal IT support channels. We will provide a further update in due course. We apologise for any inconvenience caused and thank you for your patience.
- identified Oct 08, 2026, 02:23 PM UTC
The issue has been identified, and a workaround put in place while University IT works with the vendor to implement a permanent fix.
- resolved Oct 23, 2026, 03:25 PM UTC
This incident has been resolved.
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