Cardiff University incident

myPrint service interruption

Resolved after 2 hours 26 minutes, affecting Printing, Copying, & Scanning, on September 2, 2026.

identified Sep 02, 2026, 09:13 AM UTC

The issue has been identified and a fix is being implemented.

Started
Sep 02, 2026, 08:54 AM UTC
Resolved
Sep 02, 2026, 11:20 AM UTC
Duration
2h 26m
Detected by Pingoru
Sep 02, 2026, 08:54 AM UTC

Affected components

Printing, Copying, & Scanning

Update timeline

  1. investigating Sep 02, 2026, 08:54 AM UTC

    We are aware of an issue with the myPrint service, which is currently unavailable for many service users. This is currently under investigation.

  2. identified Sep 02, 2026, 09:13 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 02, 2026, 11:20 AM UTC

    The myPrint service has been restored. We apologise for the interruption.

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