Cardiff University Outage History
Cardiff University is up right nowPingoru has recorded 57 incidents for Cardiff University: 55 in the last 12 months and 16 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 631 of 720 (88%) |
| May 2026 | 4 | 364 of 744 (49%) |
| June 2026 | 7 | 415 of 720 (58%) |
| July 2026 | 2 | 513 of 744 (69%) |
| August 2026 | 3 | 100 of 744 (13%) |
| September 2026 | 3 | 411 of 720 (57%) |
| October 2026 | 10 | 562 of 572 (98%) |
Incidents, newest first
Major October 22, 2026 Issues accessing OneDrive whilst on campus 20h 15m Microsoft Cloud Storage
Started Oct 22, 2026, 12:22 PM UTC· resolved Oct 23, 2026, 08:37 AM UTC
- monitoring Oct 22, 2026, 12:22 PM UTC
We are aware of numerous reports of people encountering error messages and issues when trying to access their OneDrive whilst on campus. A potential cause has been identified, and a possible fix applied. Early indications are that this remediation has restored the service to normal again. If you have previously encountered this issue and are on campus, please try to access your OneDrive again now that the fix has been applied.
- monitoring Oct 22, 2026, 02:13 PM UTC
Latest reports indicate that whilst the fix has been effective for some, others are still encountering issues with accessing OneDrive whilst on campus. Therefore, investigations are continuing into the cause and any possible fixes. Access to OneDrive whilst not on campus seems unaffected.
- resolved Oct 23, 2026, 08:37 AM UTC
Additional fixes have been applied and access to OneDrive whilst on campus has been fully restored for everyone. We apologise for the inconvenience this issue has caused.
Minor October 20, 2026 Oracle EBS - Office365/WebADI issue 1d 19h Financial and Procurement System (Oracle-EBS)
Started Oct 20, 2026, 01:23 PM UTC· resolved Oct 22, 2026, 09:13 AM UTC
- identified Oct 20, 2026, 01:23 PM UTC
Oracle EBS - Office365/WebADI issue University IT and Finance are aware of an issue where Microsoft Office appears to be unlicenced/not activated within the Published Applications service (AVD), and this is impacting functionality within Oracle EBS. The issue prevents users from launching the WebADI file easily or any other file that requires Word, Excel etc. Currently, there is no workaround available but University IT is investigating options to resolve this issue and hope to have this functionality restored as quickly as possible.
- identified Oct 20, 2026, 03:43 PM UTC
While we continue working to resolve this issue, we are applying a background change that will aid our investigation. We apologise for any inconvenience this is causing.
- resolved Oct 22, 2026, 09:13 AM UTC
This incident has been resolved.
Minor October 13, 2026 Intermittent issues affecting access to SIMS Client via RAS 1d SIMS (Admin)
Started Oct 13, 2026, 03:39 PM UTC· resolved Oct 14, 2026, 04:13 PM UTC
- identified Oct 13, 2026, 03:39 PM UTC
We have identified an intermittent issue affecting access to the SIMS Client via RAS. Our technical staff are working on resolving this. If a SIMS Client user experiences issues accessing the client via RAS, they are advised to shut down the RAS instance and retry.
- resolved Oct 14, 2026, 04:13 PM UTC
The intermittent issue affecting access to the SIMS Client via RAS has now been resolved.
Major October 12, 2026 Intermittent issues accessing the SIMS Client via RAS 6h 19m SIMS (Admin)
Started Oct 12, 2026, 08:31 AM UTC· resolved Oct 12, 2026, 02:50 PM UTC
- investigating Oct 12, 2026, 08:31 AM UTC
University IT are aware of an intermittent issue affecting access to the SIMS Client via RAS, and technical staff are currently investigating. An update will be provided as soon as more information is available.
- monitoring Oct 12, 2026, 08:55 AM UTC
A fix has been implemented and the issues affecting access to the SIMS Client via RAS should now be resolved. Engineers are continuing to monitor the service.
- resolved Oct 12, 2026, 02:50 PM UTC
The issue affecting access to the SIMS Client via RAS has now been resolved.
Minor October 9, 2026 Issues installing Microsoft 365 desktop applications and making changes to your account 12d 21h
Started Oct 09, 2026, 03:26 PM UTC· resolved Oct 22, 2026, 12:38 PM UTC
- identified Oct 09, 2026, 03:26 PM UTC
We are aware of an issue affecting the download and installation of Microsoft 365 desktop applications, including Word, Excel and PowerPoint. The issue may also prevent users from making changes to their Microsoft 365 account settings. We are working with Microsoft to investigate and resolve this issue.
- resolved Oct 22, 2026, 12:38 PM UTC
Normal service has been restored.
Critical October 5, 2026 Oracle EBS – unplanned outage 3d 6h Financial and Procurement System (Oracle-EBS)
Started Oct 05, 2026, 07:43 AM UTC· resolved Oct 08, 2026, 02:18 PM UTC
- investigating Oct 05, 2026, 07:43 AM UTC
Oracle EBS – unplanned outage University IT is aware of an issue impacting Oracle EBS and is currently investigating. Our support partner has been contacted, and we hope to have service restored as quickly as possible. We apologise for any inconvenience this is causing.
- monitoring Oct 05, 2026, 09:10 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 08, 2026, 02:18 PM UTC
This incident has been resolved.
Notice October 2, 2026 IT Service Disruption - Multiple Services Impacted 21d 7h
Started Oct 02, 2026, 08:16 AM UTC· resolved Oct 23, 2026, 03:25 PM UTC
- investigating Oct 02, 2026, 08:16 AM UTC
University IT is aware of an issue that has caused disruption to multiple IT Services. Though most services have recovered, there may still be some services impacted and we are working to resolve any outstanding issues as quickly as possible. Please continue to report issues through the normal channels. We apologise for any inconvenience this is causing.
- investigating Oct 02, 2026, 10:40 AM UTC
We are aware of an issue this morning that has caused disruption to multiple IT services. Most of the affected systems now appear to have stabilised, however there are still reported issues in some areas. We are continuing to investigate the underlying issue with a view to ensuring full resolution. Please continue to report any issues through the normal IT support channels. We will provide a further update in due course. We apologise for any inconvenience caused and thank you for your patience.
- identified Oct 08, 2026, 02:23 PM UTC
The issue has been identified, and a workaround put in place while University IT works with the vendor to implement a permanent fix.
- resolved Oct 23, 2026, 03:25 PM UTC
This incident has been resolved.
Critical October 1, 2026 Issues accessing the SIMS Client via RAS 4d 2h SIMS (Admin)
Started Oct 01, 2026, 10:22 AM UTC· resolved Oct 05, 2026, 12:29 PM UTC
- investigating Oct 01, 2026, 10:22 AM UTC
University IT are aware of an issue affecting access to the SIMS Client via RAS. Technical staff are investigating.
- monitoring Oct 01, 2026, 12:14 PM UTC
A fix has been implemented and the issues affecting access to the SIMS Client via RAS should now be resolved. Engineers are continuing to monitor the service.
- resolved Oct 05, 2026, 12:29 PM UTC
The issue with RAS affecting access to the SIMS Client has now been resolved.
Minor September 16, 2026 Email: Intermittent issues accessing Microsoft Outlook on the web via mail.cardiff.ac.uk 23d 6h Email & Calendar (Outlook)
Started Sep 16, 2026, 09:11 AM UTC· resolved Oct 09, 2026, 03:19 PM UTC
- investigating Sep 16, 2026, 09:11 AM UTC
We're investigating reports of intermittent issues accessing Microsoft Outlook on the web via mail.cardiff.ac.uk. If you're affected, you can continue to access your email using Microsoft's direct Outlook web address: https://outlook.office.com/mail/
- investigating Sep 16, 2026, 09:41 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 17, 2026, 08:26 AM UTC
Microsoft has confirmed an issue affecting access to Outlook on the web through certain web addresses. To help avoid this issue, we have updated mail.cardiff.ac.uk so that it now redirects to Microsoft's recommended Outlook web address. Microsoft has implemented a fix and is continuing to monitor the service.
- resolved Oct 09, 2026, 03:19 PM UTC
We have implemented a change to direct users to Microsoft's Outlook on the web service, and Microsoft has also applied a fix to address the underlying issue. The service is now operating normally.
Minor September 4, 2026 Issues joining calls or meetings in Microsoft Teams application for Mac 3d Microsoft Teams
Started Sep 04, 2026, 08:53 AM UTC· resolved Sep 07, 2026, 09:26 AM UTC
- investigating Sep 04, 2026, 08:53 AM UTC
Microsoft have announced that some users may experience an issue where they are unable to join a call or a meeting when using the Microsoft Teams application on a Mac. It is not currently clear whether Cardiff University is impacted by this, nor whether the issue occurs continuously or intermittently. Microsoft are continuing to investigate, and will provide further updates in due course. In the meantime, if anybody is impacted by this issue then as a workaround Microsoft Teams can be accessed through most modern web browsers and includes the functionality to participate in calls and meetings.
- resolved Sep 07, 2026, 09:26 AM UTC
Microsoft report that they have resolved this issue
Minor September 2, 2026 myPrint service interruption 2h 26m Printing, Copying, & Scanning
Started Sep 02, 2026, 08:54 AM UTC· resolved Sep 02, 2026, 11:20 AM UTC
- investigating Sep 02, 2026, 08:54 AM UTC
We are aware of an issue with the myPrint service, which is currently unavailable for many service users. This is currently under investigation.
- identified Sep 02, 2026, 09:13 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 02, 2026, 11:20 AM UTC
The myPrint service has been restored. We apologise for the interruption.
Major August 24, 2026 Network Access - Issues 34m Wired Network Connectivity, Wireless Network Connectivity, Virtual Private Networks (VPN)
Started Aug 24, 2026, 11:03 AM UTC· resolved Aug 24, 2026, 11:38 AM UTC
- investigating Aug 24, 2026, 11:03 AM UTC
We are aware of a possible issue affecting network access for some areas of the campus. We are currently investigating.
- resolved Aug 24, 2026, 11:38 AM UTC
Network Access has now been restored. If you are running the University VPN and are continuing to experience issues, please disconnect and reconnect your VPN access and this should clear any issues.
Critical August 17, 2026 Unplanned Network Outage 3d 23h Wired Network Connectivity
Started Aug 17, 2026, 08:02 AM UTC· resolved Aug 21, 2026, 07:51 AM UTC
- investigating Aug 17, 2026, 08:02 AM UTC
University IT is aware of an issue with the University Network and technical staff are currently investigating. Early calls suggest it may only be affecting wired network connections rather than WiFi. Further updates will follow as more information becomes available. We apologise for any inconvenience this is causing.
- monitoring Aug 17, 2026, 09:57 AM UTC
A fix has been implemented and we are monitoring the results. Please inform the Service desk if you continue to experience any wired network issues.
- resolved Aug 21, 2026, 07:51 AM UTC
The incident has been resolved.
Major August 7, 2026 Access to Student Records (SIMS) 3h 56m Student Records (SIMS Online)
Started Aug 07, 2026, 08:13 AM UTC· resolved Aug 07, 2026, 12:10 PM UTC
- investigating Aug 07, 2026, 08:13 AM UTC
We are aware of an issue affecting access to SIMS for some users. Our technical teams are currently investigating and will provide further updates as soon as more information becomes available.
- identified Aug 07, 2026, 08:32 AM UTC
The cause of the SIMS access issue has now been identified, and our engineers are actively restoring access for affected users. Users who are unable to log in are advised to retry periodically, as access is being restored on an ongoing basis.
- resolved Aug 07, 2026, 12:10 PM UTC
The issue affecting access to SIMS has now been resolved. All services are operating normally, and impacted users should now be able to log in successfully. Thank you for your patience while we investigated and resolved this issue.
Major July 8, 2026 Unplanned WiFi Network Issues (Eduroam, Guest & CU-Wireless) 20d 5h Wireless Network Connectivity
Started Jul 08, 2026, 08:59 AM UTC· resolved Jul 28, 2026, 02:33 PM UTC
- investigating Jul 08, 2026, 08:59 AM UTC
We are currently investigating issues with WiFi authentication, affecting Guest, CU-Wireless and Eduroam.
- monitoring Jul 08, 2026, 09:02 AM UTC
A fix has been implemented and we are monitoring the service
- investigating Jul 09, 2026, 07:32 AM UTC
The issues we saw yesterday have returned, we are investigating as a matter of priority. Issues with Guest and device enrolment.
- investigating Jul 09, 2026, 07:46 AM UTC
The issues seen previously have returned and we are investigating as a matter of priority. We apologise for any inconvenience this is causing.
- resolved Jul 28, 2026, 02:33 PM UTC
The incident has been resolved.
Notice July 8, 2026 Unplanned Intermittent WiFi Network Outage (Guest, CU-Wireless and Eduroam) –
Started Jul 08, 2026, 08:56 AM UTC· resolved Jul 08, 2026, 08:56 AM UTC
- resolved Jul 08, 2026, 08:56 AM UTC
University IT is aware of an issue with the University Network and technical staff are currently investigating. Further updates will follow as more information becomes available. We apologise for any inconvenience this is causing.
Major June 25, 2026 Selected Research Computing Services Currently Unavailable 19d 6h ARCCA Processing and Analysis (Falcon)
Started Jun 25, 2026, 09:53 AM UTC· resolved Jul 14, 2026, 04:27 PM UTC
- investigating Jun 25, 2026, 09:53 AM UTC
We are aware of an issue currently affecting the following services: • ARCCA Falcon HPC compute cluster and associated supporting services • ARCCA STAR compute and Storage (Falcon) • ARCCA SoftIron storage • ARCCA Ser Cymru Storage • ARCCA Physics storage (EC) • ARCCA-hosted virtual machines (VMs) This issue is under urgent investigation.
- identified Jun 25, 2026, 01:15 PM UTC
We are currently restoring the ARCCA-hosted virtual machine services (VMs); however the other research computing services as previously reported continue to remain unavailable. We believe we have identified the cause of the issue, and are working with our supplier with a view to restoring full service, tomorrow morning (Friday 26 June). We will provide a further update in due course. We apologise for any inconvenience that this interruption is causing.
- identified Jun 26, 2026, 03:48 PM UTC
Selected Research Computing Services - Further Update The ARCCA Falcon supercomputer is now back online; however please note that we are currently operating Falcon with a single login node (cfl1). Please avoid running scripts directly on the login node and use the scheduler for all work, including short tests. The following services are now fully operational: - ARCCA Ser Cymru Storage - ARCCA Physics storage (EC) - ARCCA-hosted virtual machine services (VMs) We are still working to resolve issues with the following: - SoftIron storage - SMRT Link VMs We apologise for any disruption experienced.
- resolved Jul 14, 2026, 04:27 PM UTC
This incident has been resolved.
Major June 24, 2026 Issues Accessing Shared Drives 1d 2h Home & Shared drive (H: & S:)
Started Jun 24, 2026, 08:02 AM UTC· resolved Jun 25, 2026, 10:02 AM UTC
- identified Jun 24, 2026, 08:02 AM UTC
We are aware that some users are experiencing difficulties connecting to certain University shared drives this morning. Engineers are currently investigating the issue.
- monitoring Jun 24, 2026, 08:15 AM UTC
We believe the issue affecting access to University shared drives has now been resolved. Users are asked to try reconnecting. If problems persist, please report them to the Service Desk.
- resolved Jun 25, 2026, 10:02 AM UTC
This incident has been resolved.
Minor June 17, 2026 Microsoft Teams: Issues with presence status 3h 41m Microsoft Teams
Started Jun 17, 2026, 10:08 AM UTC· resolved Jun 17, 2026, 01:50 PM UTC
- identified Jun 17, 2026, 10:08 AM UTC
Some users may be impacted by an issue with Microsoft Teams incorrectly setting their presence status. This issue can be intermittent, and accessing Teams through an alternative mechanism (desktop application / mobile app / web browser) can sometimes temporarily correct the presence status. Microsoft have reported that they are aware of the issue, and are working to develop a resolution.
- monitoring Jun 17, 2026, 10:29 AM UTC
Microsoft have identified what they believe is the cause of this issue, and have applied a fix. They are now monitoring the service to ensure the remediation is effective.
- resolved Jun 17, 2026, 01:50 PM UTC
Microsoft report that this issue is resolved, and normal service has been restored
Notice June 11, 2026 Business Objects - Service restored 1d Business Objects
Started Jun 11, 2026, 03:02 PM UTC· resolved Jun 12, 2026, 03:05 PM UTC
- investigating Jun 11, 2026, 03:02 PM UTC
University IT is aware of an issue with Business Objects. This is being investigated as a matter of urgency. We apologise for any inconvenience this may be causing.
- monitoring Jun 11, 2026, 03:57 PM UTC
The issue impacting Business Objects has been resolved and service is restored. We apologise for any inconvenience this caused.
- resolved Jun 12, 2026, 03:05 PM UTC
This incident has been resolved.
Notice June 11, 2026 Copilot Chat - Issues with responses after uploading a file 3d 23h
Started Jun 11, 2026, 01:22 PM UTC· resolved Jun 15, 2026, 01:00 PM UTC
- monitoring Jun 11, 2026, 01:22 PM UTC
We have been notified by Microsoft that they have identified an issue with responses from Microsoft 365 Copilot Chat after they upload a file. Affected users may encounter an error message stating "Oops! Something happened. Can you try again?", or may experience low-quality or inaccurate responses. Microsoft are implementing changes to their infrastructure in an attempt to remediate this issue.
- resolved Jun 15, 2026, 01:00 PM UTC
Microsoft have concluded that their remediation actions have resolved this issue, and have closed the incident. Normal service should have resumed.
Minor June 8, 2026 Oracle EBS / Java issue 8d 12h Financial and Procurement System (Oracle-EBS)
Started Jun 08, 2026, 04:00 PM UTC· resolved Jun 17, 2026, 04:22 AM UTC
- investigating Jun 08, 2026, 04:00 PM UTC
Oracle EBS / Java issue University IT and Finance are aware of an issue impacting the use of Java within Oracle EBS. The issue is preventing users from launching Java, therefore limiting the functionality available to staff. We are working to identify a solution to this issue and hope to have this resolved as quickly as possible.
- investigating Jun 09, 2026, 03:22 PM UTC
Unfortunately, we have not been able to identify a solution as quickly as hoped, but we are still aiming to have this resolved as soon as possible. A change will be applied to Edge/Oracle EBS in Horizon this evening as part of the investigation.
- identified Jun 10, 2026, 01:00 PM UTC
University IT and Finance are aware of the issue impacting the use of Java within Oracle EBS. The issue is preventing users from launching Java, therefore limiting the functionality available to staff and appears to be due of a recent update to the Edge browser released by Microsoft. We believe Microsoft has recognised this issue and have released a further update which resolves the problematic behaviour. Subsequently, this change will be applied to Edge/Oracle EBS in Horizon this evening. If the update does not resolve the issue, a workaround has been provided separately to allow users to continue working.
- monitoring Jun 11, 2026, 08:51 AM UTC
The issue impacting the use of Java within Oracle EBS has been resolved. Microsoft has released a further update which resolved the problematic behaviour, and this was applied overnight. However, we are aware the file association that enables TSV files to be opened with Excel has stopped working. This is being investigated separately and should be resolved overnight.
- resolved Jun 17, 2026, 04:22 AM UTC
The recent issues impacting Oracle EBS have been resolved and normal service has resumed. The issues included difficulty launching Java, and opening TSV and message files. We apologise for any inconvenience caused.
Major June 4, 2026 Eduroam (Wi-Fi) Connection Issues 1d 23h Wireless Network Connectivity
Started Jun 04, 2026, 07:36 AM UTC· resolved Jun 06, 2026, 07:00 AM UTC
- identified Jun 04, 2026, 07:36 AM UTC
We’re currently experiencing some intermittent connectivity issues with the Eduroam Wi‑Fi network this morning. Our engineers are aware and are actively working to resolve the problem.
- monitoring Jun 04, 2026, 12:45 PM UTC
We believe this morning’s incident has now been resolved and will continue to monitor the situation throughout the day. If you are still experiencing issues, please try restarting your computer and reconnecting before contacting the Service Desk.
- resolved Jun 06, 2026, 07:00 AM UTC
This incident has been resolved.
Major May 28, 2026 Issues affecting access to various services via Horizon 1d Financial and Procurement System (Oracle-EBS), SIMS (Admin)
Started May 28, 2026, 02:07 PM UTC· resolved May 29, 2026, 02:50 PM UTC
- investigating May 28, 2026, 02:07 PM UTC
University IT are aware of an issue affecting access to various services via Horizon, and technical staff are currently investigating. An update will be provided as soon as more information is available.
- monitoring May 28, 2026, 02:52 PM UTC
A fix has been implemented and the issues affecting access to services via Horizon should now be resolved. Engineers are continuing to monitor the service.
- resolved May 29, 2026, 02:50 PM UTC
This incident has been resolved, we apologise for any inconvenience this may have caused.
Notice May 19, 2026 Turnitin: Issue accessing Turnitin UK –
Started May 19, 2026, 12:00 PM UTC· resolved May 19, 2026, 12:00 PM UTC
- resolved May 19, 2026, 03:04 PM UTC
We were made aware of reports of some users encountering issues when attempting to access Turnitin today. Turnitin have provided the following information relating to this: "Due to an unexpected service incident, you may have been unable to access Turnitin UK classes and assignments today. Users accessing via an integration have also been affected. Administrators may have also experienced errors when accessing their portal. We are pleased to advise that service has been restored. The incident occurred between the following times: BST: Tuesday, 19th May 2026 12:50 - 14:20"