Brightly Software Outage History

Our team is currently investigating Dashboard latency issues with TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contacts [email protected] if you have any questions.

Our team is currently investigating an issue causing an error message in TheWorxHub when assigning Work Orders to a Technician in the Mobile App. This is a top priority for our team and we hope to have a resolution soon. As a work around for this issue you can use the web application or follow the instructions below to uncheck Teams and assign the work from there. 1. Open the Work Order, then tap to open the "Labor Assignment" page. 2. Tap "Teams Assignable", then tap the "checkmark next to the currently assigned team" to remove it. 3. Tap "Staff Assignable", then search for the technician who needs to be assigned. 4. Tap the "technician’s name" — a checkmark will appear to confirm selection. 5. Tap “I’m Done” to save the assignment. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is currently investigating Work Orders counts not displaying correctly on the home page in MaintenanceDirect due to an issue with the Work Queue filter. This issue is impacting the Administrator, Supervisor I, and Supervisor II user roles. We are investigating this as our top priority and will work to have a resolution out as soon as possible. As a work around you can change "Work Queue" drop down menu to "Blank" and your data will populate. Thank you for your patience! Please contact [email protected] if you have any questions.

We are continuing to investigate an issue where Work Order counts are not displaying correctly on the MaintenanceDirect home page due to a problem with the Work Queue filter. Resolving this remains our top priority, and our team is actively working toward a fix. We will provide another update as soon as more information or a resolution is available. Until this is resolved, you can change the “Work Queue” drop-down menu to “Blank”, which should allow your data to populate correctly. Thank you for your continued patience. If you have any questions, please contact [email protected].

Our team is currently investigating an issue where users are getting an error message when logging into Event Manager. This is a top priority for our team and we hope to have a resolution soon. As a workaround for this issue, please use the back button and login again. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is currently investigating an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is continuing to investigate an issue impacting access to Confirm Enterprise for SSO users. Non-SSO users can enter their password on the error popup to access Confirm Enterprise. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is currently investigating an issue with Requests submitted by Email not creating work orders in Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please follow this page for updates and contact [email protected] if you have any questions.

Our team is currently investigating an issue causing an error message in FacilityDude when logging into an application. The issue is impacting clients in the Mountain Standard Time (MST) zone. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is investigating an issue impacting the ability to create a work order in Asset Essentials from a task in the Event Manager application. This is being investigated as a top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience. Please contact our Support Team at [email protected] with any questions.

Our team is currently investigating an issue impacting access to Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page.

Our team is currently investigating latency issues with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience!

Our team is investigating an intermittent issue in Asset Essentials where the new dashboard feature may produce a blank screen. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. If you need help switching to the old dashboard, please reach out to support at [email protected]

Our team is currently investigating an issue when accessing Origin. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience. Please contact [email protected] if you have any questions.

Our team is currently investigating latency in TheWorxHub for Senior Living clients This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

We are continuing to investigate this issue.

We are actively investigating an issue in Asset Essentials that is preventing some users from creating requests. This appears to impact a specific workflow within the application and is not widespread. Our teams are working diligently to identify the root cause and implement a fix. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is currently investigating a latency issue with Asset Essentials. This is being investigated as our top priority and we will work to have a resolution out as soon as possible. Thank you for your patience! Please contact [email protected] if you have any questions.

Due to ongoing outages with Amazon Web Services (AWS), clients may experience slowness within Asset Essentials. Our teams are actively working with our cloud partner to resolve the issue as quickly as possible. We appreciate your patience and will provide updates as they become available.

Due to ongoing outages with Amazon Web Services (AWS), clients may experience slowness within Asset Essentials. Our teams are actively working with our cloud partner to resolve the issue as quickly as possible. During this time please refrain from doing mass updates, exports, or imports in Asset Essentials. We appreciate your patience and will provide updates as they become available.

Our team is currently investigating an intermittent issue impacting access to Asset Essentials. In the meantime, clearing your browser cache for all time should resolve the issue. We apologize for the inconvenience and appreciate your patience.

Our team continues to investigate an intermittent issue impacting access to Asset Essentials. Please attempt to clear cache and cookies for "all time" to resolve login errors. We apologize for the inconvenience and appreciate your patience.

We have received reports of intermittent errors when logging into Asset Essentials. Please clear cache and cookies for "all time" to resolve this issue. We apologize for the inconvenience and appreciate your patience.

Our team is actively investigating reports of latency affecting the Location Staff Search feature and intermittent performance issues within Senior Living in TheWorxHub. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

We’ve identified an issue affecting PowerBI reports in Asset Essentials, where some reports are failing to load or display data. Teams are actively investigating and working to resolve this as soon as possible.

We are investigating an issue with PowerBI reports not being able to be saved and scheduled. Teams are actively investigating and working to resolve this as soon as possible.

We are continuing to investigate an issue with PowerBI reports not being able to be saved and scheduled.

Our team is currently investigating an issue with sites not loading within Senior Living in TheWorxHub. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.

Our team is currently investigating a 500 Error on the Move History Panel within TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience!

Our team is currently investigating an issue in FSDirect where some Task Notification Emails are showing incorrect Buildings and/or Rooms. This is being investigated as our top priority, and we will work to have a resolution out as soon as possible. In the meantime, we recommend logging into FSDirect to view any tasks that are assigned to you. Thank you for your patience! Please contact [email protected] if you have any questions.

Our team is currently investigating an issue with receiving password reset emails for Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page.

Our team is investigating an issue with delays in scheduled work order generation in TheWorxHub. This is being investigated as our top priority and we will work to have a resolution out as quickly as possible. Thank you for your patience!