Brightly Software incident

Asset Essentials - Delay in receiving password reset emails

Minor Resolved View vendor source →

Brightly Software experienced a minor incident on August 1, 2025 affecting Asset Essentials, lasting 9d 21h. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2025, 04:04 PM UTC
Resolved
Aug 11, 2025, 02:00 PM UTC
Duration
9d 21h
Detected by Pingoru
Aug 01, 2025, 04:04 PM UTC

Affected components

Asset Essentials

Update timeline

  1. investigating Aug 01, 2025, 04:04 PM UTC

    Our team is currently investigating an issue with receiving password reset emails for Asset Essentials. This is a top priority for our team and we hope to have a resolution soon. We apologize for the inconvenience and will continue to post updates on this page.

  2. monitoring Aug 01, 2025, 07:48 PM UTC

    Our team has implemented a fix for this issue and will continue to monitor all systems. If you had previously submitted a password reset, try resetting again to trigger a new reset email. Thank you for your patience!

  3. resolved Aug 11, 2025, 02:00 PM UTC

    This incident has been resolved.