Brightly Software incident

Asset Essentials - Error Creating Requests

Brightly Software experienced a minor incident on November 20, 2025 affecting Asset Essentials, lasting 22h 17m. The incident has been resolved; the full update timeline is below.

Started: Nov 20, 2025, 04:15 PM UTC
Resolved: Nov 21, 2025, 02:32 PM UTC
Duration: 22h 17m
Detected by Pingoru: Nov 20, 2025, 04:15 PM UTC

Affected components

Asset Essentials

Update timeline

investigating Nov 20, 2025, 04:15 PM UTC

We are actively investigating an issue in Asset Essentials that is preventing some users from creating requests. This appears to impact a specific workflow within the application and is not widespread. Our teams are working diligently to identify the root cause and implement a fix. We apologize for the inconvenience and will continue to post updates on this page. Please contact [email protected] if you have any questions.
resolved Nov 21, 2025, 02:32 PM UTC

This incident has been resolved.