Brightcove Outage History
Brightcove is up right nowPingoru has recorded 24 incidents for Brightcove: 24 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 517 of 720 (72%) |
| May 2026 | 14 | 526 of 744 (71%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 512 (0%) |
Incidents, newest first
Minor May 21, 2026 Cloud Playout - elevated response times or failure 5d 3h
Started May 21, 2026, 10:18 AM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 21, 2026, 10:18 AM UTC
May 20, 2026 8:00PM EDT Identified - We have identified the issue causing elevated response times or failures when using Cloud Playout. Brightcove Engineering is actively working on a fix, and we will provide updates as we make progress. May 20, 2026 8:00PM EDT Identified - We have identified the issue affecting Cloud Playout. Our Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Cloud Playout has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:55PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Cloud Playout. The rate of latency and errors have dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:05PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Cloud Playout. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:18AM EDT Resolved - The Cloud Playout issue has been fully resolved.
Minor May 21, 2026 Brightcove Live - elevated response times or failure 5d 3h
Started May 21, 2026, 10:17 AM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 21, 2026, 10:17 AM UTC
May 20, 2026 7:51PM EDT Investigating - We are currently investigating an issue that may cause elevated response times or failures when using Brightcove Live. Brightcove Engineering Team is actively working to resolve this, and we will provide updates as we make progress. May 20, 2026 8:00PM EDT Identified - We have identified the issue affecting Brightcove Live. Brightcove Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Brightcove Live has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:54PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Brightcove Live. The rate of latency and errors have dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:04PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Brightcove Live. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:17AM EDT Resolved - The Brightcove Live issue has been fully resolved.
Minor May 21, 2026 Brightcove Gallery - Elevated response times or failure 5d 3h
Started May 21, 2026, 10:16 AM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 21, 2026, 10:16 AM UTC
May 20, 2026 7:50PM EDT Investigating - We are currently investigating an issue that may cause elevated response times in Gallery. Brightcove engineering team is actively working to resolve this and we will provide updates as we make progress. May 20, 2026 7:58PM EDT Identified - We have identified the issue affecting Gallery. Our Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Gallery has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 9:00PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Gallery. The rate of latency and errors have dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:03PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Brightcove Gallery. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:16AM EDT Resolved - The Gallery issue has been fully resolved.
Minor May 21, 2026 CMS API - elevated response times or failure 5d 3h
Started May 21, 2026, 10:16 AM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 21, 2026, 10:16 AM UTC
May 20, 2026 7:48PM EDT Investigating - We are currently experiencing an issue with the CMS API. Customers may experience elevated response times or failures on requests. We are investigating at the highest priority. May 20, 2026 7:59PM EDT Identified - We have identified the issue affecting the CMS API. Brightcove Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, the CMS API has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:59PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API. The rate of latency and errors has dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:02PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:16AM EDT Resolved - The CMS API issue has been fully resolved.
Minor May 21, 2026 Video Cloud Studio - elevated response times or failure 5d 3h
Started May 21, 2026, 10:15 AM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 21, 2026, 10:15 AM UTC
May 20, 2026 7:47PM EDT Investigating - We are currently investigating an issue that may cause elevated response times or failures when accessing content through the Media module in Brightcove Studio. Brightcove Engineering team is actively working to resolve this, and we will provide updates as we make progress. May 20, 2026 7:56PM EDT Identified - We have identified the issue affecting Studio. Our Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Studio has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:58PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, the Studio Media Module. The rate of latency and errors has dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:01PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Video Cloud Studio. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:15AM EDT Resolved - The Video Cloud Studio issue has been fully resolved.
Minor May 21, 2026 VOD ingestion - elevated response times or failure 5d 3h
Started May 21, 2026, 10:15 AM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 21, 2026, 10:15 AM UTC
May 20, 2026 7:45PM EDT Investigating - We are currently investigating an issue that may cause elevated response times or failures when ingesting video content. Brightcove Engineering Team is actively working to resolve this, and we will provide updates as we make progress. May 20, 2026 7:58PM EDT Identified - We have identified the issue affecting VOD Ingestion. Brightcove Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, VOD Ingestion has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:57PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, VOD Ingestion. The rate of latency and errors have dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:00PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, VOD Ingestion. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:15AM EDT Resolved - The VOD Ingestion issue has been fully resolved.
Minor May 21, 2026 Brightcove Social - Elevated response times or failure 5d 3h
Started May 21, 2026, 10:14 AM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 21, 2026, 10:14 AM UTC
May 20, 2026 7:44PM EDT Investigating - We are currently investigating an issue that may cause elevated response times or failures when using Social Distribution. Brightcove Engineering Team is actively working to resolve this and we will provide updates as we make progress. May 20, 2026 7:58PM EDT Identified - We have identified the issue affecting Social Distribution. Our Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Social Distribution has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:52PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Social Distribution. The rate of latency and errors has dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 9:59PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Brightcove Social. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:14AM EDT Resolved - The Brightcove Social issue has been fully resolved.
Minor May 21, 2026 VOD Playback - elevated response times or failure 5d 3h
Started May 21, 2026, 10:13 AM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 21, 2026, 10:13 AM UTC
May 20, 2026 7:43PM EDT Investigating - We are currently investigating an issue that may cause elevated response times or failures when playing back video content. Brightcove Engineering Team is actively working to resolve this, and we will provide updates as we make progress. May 20, 2026 7:57PM EDT Identified - We have identified the issue affecting VOD Playback. Brightcove Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, VOD Playback has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:51PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, VOD Playback. The rate of latency and errors has dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 9:57PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, VOD Playback. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:13AM EDT Resolved - The VOD Playback issue has been fully resolved.
Minor May 13, 2026 Video Cloud Studio 12d 22h
Started May 13, 2026, 02:55 PM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 13, 2026, 02:55 PM UTC
May 13, 2026 9:55AM EDT Investigating - We are aware of issues impacting Video Cloud. Customers may see an issue when trying to load Video Cloud. Brightcove Engineering is investigating at the highest priority. May 13, 2026 10:20AM EDT Identified - We are currently experiencing an issue affecting Video Cloud Studio for users with legacy Video Cloud roles. Users who have already migrated to Dynamic roles are not impacted and can access Studio normally. Brightcove Engineering has identified the root cause and is actively working on a resolution. May 13, 2026 10:38AM EDT Monitoring - The Video Cloud Studio issue affecting users with legacy roles has been mitigated. Users can now access Studio as expected. Brightcove Engineering will continue to monitor the situation May 13, 2026 10:55AM EDT Resolved - The Video Cloud Studio issue has been fully resolved. All users can now access Studio normally.
Minor May 11, 2026 CMS API notification failure 14d 16h
Started May 11, 2026, 09:15 PM UTC· resolved May 26, 2026, 01:30 PM UTC
- monitoring May 11, 2026, 09:15 PM UTC
May 11, 2026 3:24PM EDT Investigating - We are currently experiencing an issue with CMS API notification delivery. Customers with active notification subscriptions may not be receiving webhook callbacks for any video change events. No other CMS API components are affected. Brightcove Engineering is investigating at the highest priority. May 11, 2026 4:34PM EDT Monitoring - Brightcove Engineering has identified the issue with CMS API notification delivery, and a fix has been applied. Notification delivery is starting to recover. No other CMS API components were affected. Brightcove engineering is monitoring the situation. May 11, 2026 5:15PM EDT Resolved - The issue affecting CMS API notification delivery has been resolved.
Minor May 11, 2026 Ingestion 4d 2h
Started May 11, 2026, 02:00 PM UTC· resolved May 15, 2026, 04:26 PM UTC
- monitoring May 11, 2026, 02:00 PM UTC
May 11, 2026 9:00AM EDT Investigating - Customers may have experienced delays in video ingestion processing between 1 PM and 2 PM UTC. Delays of up to 20 minutes could have been observed. May 11, 2026 10:00AM EDT Resolved - The ingestion issue has been resolved.
Minor May 7, 2026 Video Cloud Studio homepage loading issue 7d 19h
Started May 07, 2026, 09:01 PM UTC· resolved May 15, 2026, 04:26 PM UTC
- monitoring May 07, 2026, 09:01 PM UTC
May 7, 2026 3:34PM EDT Monitoring - We are currently experiencing an issue with Video Cloud Studio homepage. The Home page module is unavailable for some customers. The rest of the modules in the studio are not impacted. We are investigating at the highest priority May 7, 2026 4:32PM EDT Monitoring - The Video Cloud Studio homepage loading issue has been mitigated. The module is now loading correctly, and our engineering team is monitoring. May 7, 2026 5:01PM EDT Resolved - The Video Cloud Studio homepage loading issue is now fixed.
Minor May 4, 2026 Support Portal 11d 1h
Started May 04, 2026, 03:13 PM UTC· resolved May 15, 2026, 04:26 PM UTC
- monitoring May 04, 2026, 03:13 PM UTC
May 4, 2026 7:47AM EDT Investigating - We are investigating an issue with our Brightcove Support Portal. If you need to contact our Support team in the meantime, please email them. May 4, 2026 11:13AM EDT Resolved - The issue with the Brightcove Support Portal is now fixed.
Minor April 13, 2026 Playback API delayed 32d 1h
Started Apr 13, 2026, 02:45 PM UTC· resolved May 15, 2026, 04:26 PM UTC
- monitoring Apr 13, 2026, 02:45 PM UTC
April 13, 2026 9:21AM EDT Identified - Brightcove engineering has identified an issue impacting our Playback API. Newly created videos may not be available for Playback. Updates on videos may not be available for up to 20 minutes We are currently experiencing processing delays. Our team is actively working to clear the backlog and restore normal response times. April 13, 2026 10:23AM EDT Monitoring - Playback API performance has returned to normal levels. Processing delays are no longer observed, and our team continues to monitor the situation closely to ensure stability. April 13, 2026 10:45AM EDT Resolved - The Playback API issue has been resolved.
Minor March 13, 2026 Analytics delay 63d 3h
Started Mar 13, 2026, 12:27 PM UTC· resolved May 15, 2026, 04:26 PM UTC
- monitoring Mar 13, 2026, 12:27 PM UTC
March 13, 2026 6:28AM EDT Investigating - We are currently experiencing an issue with Analytics. Data from March 12th 10 PM UTC is currently delayed. We are investigating at the highest priority. March 13, 2026 8:06AM EDT Monitoring - The Analytics issue has been mitigated. Data is available as expected, our engineering team is monitoring. March 13, 2026 8:27AM EDT Resolved - The Analytics issue has been resolved.
Minor January 31, 2026 Historic data unavailable 104d 11h
Started Jan 31, 2026, 05:14 AM UTC· resolved May 15, 2026, 04:26 PM UTC
- monitoring Jan 31, 2026, 05:14 AM UTC
January 29, 2026 2:08PM EST Investigating - We are currently experiencing an issue with Analytics. Some account's historic data from January 19th, onwards is currently delayed. There will be no data loss. We are investigating at the highest priority. January 30, 2026 11:42PM EST Monitoring - The issue impacting historical data has been mitigated. All Audience Insights data is currently up to date. There was no data loss. We are monitoring closely. January 31, 2026 12:14AM EST Resolved - The issue impacting historical data has been resolved.
Minor January 26, 2026 Issues loading Live events on Gallery experiences 105d 1h
Started Jan 26, 2026, 10:05 PM UTC· resolved May 11, 2026, 11:41 PM UTC
- monitoring Jan 26, 2026, 10:05 PM UTC
January 26, 2026 12:23PM EST Investigating - We are currently experiencing an issue with Gallery resulting in errors loading Live streams on Gallery Experiences. We are investigating at the highest priority. January 26, 2026 12:25PM EST Investigating - We are currently experiencing an issue with Gallery resulting in errors loading Live streams on Live Event Portal Experiences. We are investigating at the highest priority. January 26, 2026 2:00PM EST Investigating - We are currently experiencing an issue with Gallery resulting in Playback issues for Live and VOD on Live Event Portal Experiences. Other Gallery experiences are not affected. We are investigating at the highest priority January 26, 2026 3:14PM EST Identified - The issue impacting playback on Live Event Portals has been identified, and our Engineering team is working on the fix at the highest priority. January 26, 2026 3:58PM EST Monitoring - The issue impacting playback on Live Event Portals has been fixed. Our Engineering team is monitoring. January 26, 2026 5:05PM EST Resolved - The issue impacting playback on Gallery Live Event Portal experiences has been resolved.
Minor January 16, 2026 VOD SSAI delivery failure 114d 6h
Started Jan 16, 2026, 09:03 AM UTC· resolved May 10, 2026, 03:36 PM UTC
- monitoring Jan 16, 2026, 09:03 AM UTC
January 12, 2026 5:37PM EST Identified - We are currently unable to successfully create VOD SSAI ad assets for a subset of ad creatives. Ads ingested between January 1st and January 8th may result in ad delivery failures leading to elevated 407 VAST errors. Playback is unaffected. Brightcove Engineering is has identified the rootcause and is working on fixing it at the highest priority. January 12, 2026 8:56PM EST Identified - We continue to experience an issue impacting the creation of select Dynamic Delivery (VOD) advertising assets, resulting in 407 VAST errors and affecting subsequent ad delivery. Once again, the general playback operation of already available assets remains unaffected. Brightcove Engineering continues to work on mitigation and resolution measures at the highest priority. January 13, 2026 2:54AM EST Identified - Brightcove Engineering has implemented mitigation steps to address the issue impacting the creation and delivery of select Dynamic Delivery (VOD) advertising assets. While some ad creatives ingested between January 1st and 8th may still fail to deliver and continue to generate 407 VAST errors, Brightcove Engineering has begun re-ingestion of impacted assets to progressively restore successful ad delivery. Ad creatives ingested after January 8th are unaffected. The playback of existing assets remains fully operational. Brightcove Engineering continues to work on mitigation and resolution efforts at the highest priority. January 13, 2026 9:38AM EST Identified - Brightcove Engineering has implemented mitigations to address the issue impacting the creation and delivery of select Dynamic Delivery (VOD) advertising assets. Ad delivery has shown steady improvement, and we are continuing to reprocess affected creatives ingested between January 1 and 8 to restore normal behaviour. Some failures may still occur during the recovery period, and we will continue to monitor and provide further updates as remediation progresses. Ad creatives ingested after January 8th are unaffected. The playback of existing assets remains fully operational. Brightcove Engineering continues to work on mitigation and resolution efforts at the highest priority. January 13, 2026 4:50PM EST Identified - Brightcove Engineering continues re-ingesting impacted assets to progressively restore successful ad delivery. Some ad creatives ingested between January 1st and 8th may still fail to deliver and continue to generate 407 VAST errors. Ad creatives ingested after January 8th are unaffected. The playback of existing assets remains fully operational. Brightcove Engineering continues to work on mitigation and resolution efforts at the highest priority. January 14, 2026 4:12PM EST Identified - Brightcove Engineering continues re-ingesting impacted assets to progressively restore successful ad delivery. Some ad creatives ingested between January 1st and 8th may still fail to deliver and, continue to generate 407 VAST errors. Ad creatives ingested after January 8th are unaffected. The playback of existing assets remains fully operational. Brightcove Engineering continues to work on mitigation and resolution efforts at the highest priority. January 15, 2026 7:14AM EST Monitoring - Brightcove Engineering has successfully mitigated the issue impacting the creation and delivery of select Dynamic Delivery (VOD) advertising assets. The re-ingestion of impacted assets to restore successful ad delivery is in its latter stages, and the error rate associated with failed ad delivery has now returned to pre-incident levels. Brightcove Engineering continues to closely monitor progress and associated traffic. January 16, 2026 4:03AM EST Resolved - The issue affecting the creation and delivery of select Dynamic Delivery (VOD) advertising assets has been resolved.
Minor January 14, 2026 Brightcove Live (eu-central-1) 115d 20h
Started Jan 14, 2026, 07:15 PM UTC· resolved May 10, 2026, 03:36 PM UTC
- monitoring Jan 14, 2026, 07:15 PM UTC
January 14, 2026 1:14PM EST Investigating - We are currently experiencing an issue affecting Live 2.0 start workflows in the eu-central-1 region. Customers may experience failures when starting live workflows in this region. As a temporary workaround, we recommend using an alternative region, such as eu-west-1, which is not currently impacted. Other tested regions also appear to be operating normally. Brightcove Engineering team is investigating this issue with the highest priority. January 14, 2026 1:20PM EST Identified - We have identified the issue affecting Live 2.0 start workflows in the eu-central-1 region. Customers may experience failures when starting live workflows in this region. As a temporary workaround, we recommend using an alternative region, such as eu-west-1, which is not currently impacted. The Brightcove Engineering team continues investigating this issue with the highest priority. January 14, 2026 1:57PM EST Monitoring - Brightcove Engineering has applied a fix for the issue affecting Live 2.0 start workflows in the eu-central-1 region. The issue has been mitigated, and we continue to monitor the situation closely to ensure stability. January 14, 2026 2:15PM EST Resolved - The issue affecting Live 2.0 start workflows in the eu-central-1 region has been resolved.
Minor January 12, 2026 Analaytics Module 114d 4h
Started Jan 12, 2026, 04:18 PM UTC· resolved May 06, 2026, 08:54 PM UTC
- monitoring Jan 12, 2026, 04:18 PM UTC
January 12, 2026 10:23AM EST Investigating - We are currently experiencing an issue with the Analytics module being unavailable in VideoCloud Studio. No data loss is expected. Our Engineering team is investigating this issue with the highest priority. January 12, 2026 10:56AM EST Monitoring - Brightcove Engineering has identified the issue affecting the Analytics module in VideoCloud Studio and has applied a fix. No data was lost, as only the UI was affected. The issue has been mitigated, and we continue to monitor the situation closely to ensure stability. January 12, 2026 11:18AM EST Resolved - The issue impacting the Analytics module UI in VideoCloud Studio has been resolved.
Minor December 30, 2025 Analytics Module and API - Player Name 124d 10h
Started Dec 30, 2025, 08:30 PM UTC· resolved May 04, 2026, 06:43 AM UTC
- monitoring Dec 30, 2025, 08:30 PM UTC
December 30, 2025 6:31AM EST Investigating - Brightcove Analytics is currently experiencing an issue that might impact the retrieval of the Player Name when using specific reports on the Studio UI or Analytics API queries involving the player dimension. Data collection is unaffected. Brightcove Engineering is investigating the issue with the highest priority. December 30, 2025 3:30PM EST Resolved - The issue impacting Brightcove Analytics (Reporting through UI & API) has been fully resolved.