Brightcove Outage History

May 13, 2026 9:55AM EDT Investigating - We are aware of issues impacting Video Cloud. Customers may see an issue when trying to load Video Cloud. Brightcove Engineering is investigating at the highest priority. May 13, 2026 10:20AM EDT Identified - We are currently experiencing an issue affecting Video Cloud Studio for users with legacy Video Cloud roles. Users who have already migrated to Dynamic roles are not impacted and can access Studio normally. Brightcove Engineering has identified the root cause and is actively working on a resolution. May 13, 2026 10:38AM EDT Monitoring - The Video Cloud Studio issue affecting users with legacy roles has been mitigated. Users can now access Studio as expected. Brightcove Engineering will continue to monitor the situation May 13, 2026 10:55AM EDT Resolved - The Video Cloud Studio issue has been fully resolved. All users can now access Studio normally.

May 11, 2026 3:24PM EDT Investigating - We are currently experiencing an issue with CMS API notification delivery. Customers with active notification subscriptions may not be receiving webhook callbacks for any video change events. No other CMS API components are affected. Brightcove Engineering is investigating at the highest priority. May 11, 2026 4:34PM EDT Monitoring - Brightcove Engineering has identified the issue with CMS API notification delivery, and a fix has been applied. Notification delivery is starting to recover. No other CMS API components were affected. Brightcove engineering is monitoring the situation. May 11, 2026 5:15PM EDT Resolved - The issue affecting CMS API notification delivery has been resolved.

May 11, 2026 9:00AM EDT Investigating - Customers may have experienced delays in video ingestion processing between 1 PM and 2 PM UTC. Delays of up to 20 minutes could have been observed. May 11, 2026 10:00AM EDT Resolved - The ingestion issue has been resolved.

May 7, 2026 3:34PM EDT Monitoring - We are currently experiencing an issue with Video Cloud Studio homepage. The Home page module is unavailable for some customers. The rest of the modules in the studio are not impacted. We are investigating at the highest priority May 7, 2026 4:32PM EDT Monitoring - The Video Cloud Studio homepage loading issue has been mitigated. The module is now loading correctly, and our engineering team is monitoring. May 7, 2026 5:01PM EDT Resolved - The Video Cloud Studio homepage loading issue is now fixed.

May 4, 2026 7:47AM EDT Investigating - We are investigating an issue with our Brightcove Support Portal. If you need to contact our Support team in the meantime, please email them. May 4, 2026 11:13AM EDT Resolved - The issue with the Brightcove Support Portal is now fixed.

April 13, 2026 9:21AM EDT Identified - Brightcove engineering has identified an issue impacting our Playback API. Newly created videos may not be available for Playback. Updates on videos may not be available for up to 20 minutes We are currently experiencing processing delays. Our team is actively working to clear the backlog and restore normal response times. April 13, 2026 10:23AM EDT Monitoring - Playback API performance has returned to normal levels. Processing delays are no longer observed, and our team continues to monitor the situation closely to ensure stability. April 13, 2026 10:45AM EDT Resolved - The Playback API issue has been resolved.

March 13, 2026 6:28AM EDT Investigating - We are currently experiencing an issue with Analytics. Data from March 12th 10 PM UTC is currently delayed. We are investigating at the highest priority. March 13, 2026 8:06AM EDT Monitoring - The Analytics issue has been mitigated. Data is available as expected, our engineering team is monitoring. March 13, 2026 8:27AM EDT Resolved - The Analytics issue has been resolved.

January 29, 2026 2:08PM EST Investigating - We are currently experiencing an issue with Analytics. Some account's historic data from January 19th, onwards is currently delayed. There will be no data loss. We are investigating at the highest priority. January 30, 2026 11:42PM EST Monitoring - The issue impacting historical data has been mitigated. All Audience Insights data is currently up to date. There was no data loss. We are monitoring closely. January 31, 2026 12:14AM EST Resolved - The issue impacting historical data has been resolved.

January 12, 2026 10:23AM EST Investigating - We are currently experiencing an issue with the Analytics module being unavailable in VideoCloud Studio. No data loss is expected. Our Engineering team is investigating this issue with the highest priority. January 12, 2026 10:56AM EST Monitoring - Brightcove Engineering has identified the issue affecting the Analytics module in VideoCloud Studio and has applied a fix. No data was lost, as only the UI was affected. The issue has been mitigated, and we continue to monitor the situation closely to ensure stability. January 12, 2026 11:18AM EST Resolved - The issue impacting the Analytics module UI in VideoCloud Studio has been resolved.

December 30, 2025 6:31AM EST Investigating - Brightcove Analytics is currently experiencing an issue that might impact the retrieval of the Player Name when using specific reports on the Studio UI or Analytics API queries involving the player dimension. Data collection is unaffected. Brightcove Engineering is investigating the issue with the highest priority. December 30, 2025 3:30PM EST Resolved - The issue impacting Brightcove Analytics (Reporting through UI & API) has been fully resolved.