Brightcove experienced a minor incident on January 14, 2026, lasting 115d 20h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Jan 14, 2026, 07:15 PM UTC
January 14, 2026 1:14PM EST Investigating - We are currently experiencing an issue affecting Live 2.0 start workflows in the eu-central-1 region. Customers may experience failures when starting live workflows in this region. As a temporary workaround, we recommend using an alternative region, such as eu-west-1, which is not currently impacted. Other tested regions also appear to be operating normally. Brightcove Engineering team is investigating this issue with the highest priority. January 14, 2026 1:20PM EST Identified - We have identified the issue affecting Live 2.0 start workflows in the eu-central-1 region. Customers may experience failures when starting live workflows in this region. As a temporary workaround, we recommend using an alternative region, such as eu-west-1, which is not currently impacted. The Brightcove Engineering team continues investigating this issue with the highest priority. January 14, 2026 1:57PM EST Monitoring - Brightcove Engineering has applied a fix for the issue affecting Live 2.0 start workflows in the eu-central-1 region. The issue has been mitigated, and we continue to monitor the situation closely to ensure stability. January 14, 2026 2:15PM EST Resolved - The issue affecting Live 2.0 start workflows in the eu-central-1 region has been resolved.