Brightcove incident

Analytics Module and API - Player Name

Minor Resolved View vendor source →

Brightcove experienced a minor incident on December 30, 2025, lasting 124d 10h. The incident has been resolved; the full update timeline is below.

Started
Dec 30, 2025, 08:30 PM UTC
Resolved
May 04, 2026, 06:43 AM UTC
Duration
124d 10h
Detected by Pingoru
Dec 30, 2025, 08:30 PM UTC

Update timeline

  1. monitoring Dec 30, 2025, 08:30 PM UTC

    December 30, 2025 6:31AM EST Investigating - Brightcove Analytics is currently experiencing an issue that might impact the retrieval of the Player Name when using specific reports on the Studio UI or Analytics API queries involving the player dimension. Data collection is unaffected. Brightcove Engineering is investigating the issue with the highest priority. December 30, 2025 3:30PM EST Resolved - The issue impacting Brightcove Analytics (Reporting through UI & API) has been fully resolved.