Brightcove incident
Cloud Playout - elevated response times or failure
Brightcove is currently experiencing a minor incident, which began 5d ago. The vendor's full update timeline is below.
Update timeline
- monitoring May 21, 2026, 10:18 AM UTC
May 20, 2026 8:00PM EDT Identified - We have identified the issue causing elevated response times or failures when using Cloud Playout. Brightcove Engineering is actively working on a fix, and we will provide updates as we make progress. May 20, 2026 8:00PM EDT Identified - We have identified the issue affecting Cloud Playout. Our Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Cloud Playout has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:55PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Cloud Playout. The rate of latency and errors have dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:05PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Cloud Playout. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:18AM EDT Resolved - The Cloud Playout issue has been fully resolved.