Resolved after 32 days 1 hour, on April 13, 2026.
April 13, 2026 9:21AM EDT Identified - Brightcove engineering has identified an issue impacting our Playback API. Newly created videos may not be available for Playback. Updates on videos may not be available for up to 20 minutes We are currently experiencing processing delays. Our team is actively working to clear the backlog and restore normal response times. April 13, 2026 10:23AM EDT Monitoring - Playback API performance has returned to normal levels. Processing delays are no longer observed, and our team continues to monitor the situation closely to ensure stability. April 13, 2026 10:45AM EDT Resolved - The Playback API issue has been resolved.
Update timeline
- monitoring Apr 13, 2026, 02:45 PM UTC
April 13, 2026 9:21AM EDT Identified - Brightcove engineering has identified an issue impacting our Playback API. Newly created videos may not be available for Playback. Updates on videos may not be available for up to 20 minutes We are currently experiencing processing delays. Our team is actively working to clear the backlog and restore normal response times. April 13, 2026 10:23AM EDT Monitoring - Playback API performance has returned to normal levels. Processing delays are no longer observed, and our team continues to monitor the situation closely to ensure stability. April 13, 2026 10:45AM EDT Resolved - The Playback API issue has been resolved.
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