Is Brightcove down?

May 20, 2026 8:00PM EDT Identified - We have identified the issue causing elevated response times or failures when using Cloud Playout. Brightcove Engineering is actively working on a fix, and we will provide updates as we make progress. May 20, 2026 8:00PM EDT Identified - We have identified the issue affecting Cloud Playout. Our Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Cloud Playout has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:55PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Cloud Playout. The rate of latency and errors have dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:05PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Cloud Playout. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:18AM EDT Resolved - The Cloud Playout issue has been fully resolved.

May 20, 2026 7:51PM EDT Investigating - We are currently investigating an issue that may cause elevated response times or failures when using Brightcove Live. Brightcove Engineering Team is actively working to resolve this, and we will provide updates as we make progress. May 20, 2026 8:00PM EDT Identified - We have identified the issue affecting Brightcove Live. Brightcove Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Brightcove Live has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:54PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Brightcove Live. The rate of latency and errors have dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:04PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Brightcove Live. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:17AM EDT Resolved - The Brightcove Live issue has been fully resolved.

May 20, 2026 7:50PM EDT Investigating - We are currently investigating an issue that may cause elevated response times in Gallery. Brightcove engineering team is actively working to resolve this and we will provide updates as we make progress. May 20, 2026 7:58PM EDT Identified - We have identified the issue affecting Gallery. Our Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Gallery has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 9:00PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Gallery. The rate of latency and errors have dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:03PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Brightcove Gallery. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:16AM EDT Resolved - The Gallery issue has been fully resolved.

May 20, 2026 7:48PM EDT Investigating - We are currently experiencing an issue with the CMS API. Customers may experience elevated response times or failures on requests. We are investigating at the highest priority. May 20, 2026 7:59PM EDT Identified - We have identified the issue affecting the CMS API. Brightcove Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, the CMS API has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:59PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API. The rate of latency and errors has dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:02PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:16AM EDT Resolved - The CMS API issue has been fully resolved.

May 20, 2026 7:47PM EDT Investigating - We are currently investigating an issue that may cause elevated response times or failures when accessing content through the Media module in Brightcove Studio. Brightcove Engineering team is actively working to resolve this, and we will provide updates as we make progress. May 20, 2026 7:56PM EDT Identified - We have identified the issue affecting Studio. Our Engineering Team has performed mitigations and can confirm that service error rates have decreased significantly. Accordingly, Studio has returned to a partially operational state. We are continuing to investigate at the highest priority and will provide updates as we make progress. May 20, 2026 8:58PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, the Studio Media Module. The rate of latency and errors has dropped to pre-incident levels, and regular service operations have resumed. Accordingly, there should be no visible customer/publisher-facing impact. Brightcove Engineering is continuing to investigate the root cause and deploy fixes to the impacted services at the highest priority. We will continue to provide further updates as they become available. Thank you for your patience. May 20, 2026 10:01PM EDT Identified - Brightcove Engineering has successfully mitigated the issue impacting Brightcove's CMS API and, by extension, Video Cloud Studio. The rate of latency and errors has dropped to—and remained at—pre-incident levels, and regular service operations have resumed. There should be no visible customer or publisher-facing impact. Brightcove Engineering is continuing to monitor activity and traffic closely following the earlier deployment of mitigative measures. The team will pursue further investigation and deploy any necessary fixes to affected services during business hours. Thank you for your patience. May 21, 2026 6:15AM EDT Resolved - The Video Cloud Studio issue has been fully resolved.